Position:

Sales Support Specialist

ABOUT US

Packaging Services Industries, Inc., began production in 1976 and represents a family of privately owned businesses located in Maryland (MD) and Pennsylvania (PA). Since our inception, PSI has expanded to three plants, located in the Mid-Atlantic region and is staffed by over 300 employees. At PSI, we don't just make corrugated packaging—we create solutions that protect products, build brands, and strengthen supply chains. We believe in long-term partnerships, sustainable practices, and empowering our team members to make a real difference. We feel our growth and progress are directly attributed to our philosophy: to tailor our products to our customers' needs and to provide exemplary customer service. We believe our success depends on satisfying the customer and establishing a long record of performance that provides our customers with the quality they expect.

POSITION SUMMARY

We are seeking a Sales Support Specialist for our Connellsville, PA facility. In this role, you'll be the voice and heartbeat of our customer relationships. Your attention to detail, problem-solving skills, and proactive communication will directly influence customer satisfaction, repeat business, and our reputation for excellence in the corrugated industry. This position requires extensive contact with our customers and all internal areas of the company to ensure accurate and timely reception, scheduling, production, billing, and shipping of customer orders. Our ideal candidate will have experience in Customer Service and/or Sales Support in a manufacturing environment. We are looking for a self-motivated and positive professional who wants to work hard, develop a strong commitment to solving customers' packaging needs, and grow with our company.

RESPONSIBILITIES

Serve as the primary point of contact for assigned accounts, building strong, trust-based relationships. Process and manage customer orders from initial inquiry through production and delivery, ensuring accuracy in specifications, pricing, and timelines. Collaborate closely with production, design, and logistics teams to ensure orders meet quality standards and ship on time. Provide customers with product recommendations, technical guidance, and creative solutions for their packaging needs. Monitor order progress, proactively communicate updates, and resolve any issues before they impact delivery. Enter and maintain accurate data and records in our order management system, ensuring data integrity orders, quotes, and inventory.

Utilizing order management system to:

create and update manufacturing specifications tailored to customer requirements, entering customer orders, monitoring inventory levels and running reports for internal and external customers. Support sales team initiatives by identifying upsell opportunities and sharing customer feedback.

MINIMUM QUALIFICATIONS, KNOWLEDGE AND RESPONSIBILITIES

2+ years of customer service experience, ideally in manufacturing, packaging, or a related B2B environment. Knowledge of corrugated packaging products, materials, and manufacturing processes (preferred but not required). Strong organizational skills and multi-tasking skills with the ability to manage multiple orders and deadlines simultaneously while prioritizing time, responsibilities and workload in a fast paced environment. Exceptional written and verbal communication skills, with the ability to clearly explain corrugated product specifications, lead times, and order details to both technical and non-technical audiences—ensuring customers feel informed, valued, and confident in every interaction. Diligent attention to detail, demonstrated by proven track record of producing accurate, high-quality work under tight deadlines without sacrificing precision and the ability to spot inconsistencies, errors, or anomalies in data, documents, or processes before they impact deliverables. Above average critical thinking skills, possessing the ability to analyze, evaluate and interpret information objectively to make well informed, educated decisions. Proficiency in ERP/order management systems, Microsoft Office Suite and digital phone systems. Experienced with system driven inventory management including experience with maintaining inventory levels and rotating aged stock. Strong math skills including ability to read technical drawings applying measurement and spacial understanding. Includes the proficiency in accurately reading and interpreting measurements using a tape measure to 1/16th of an inch. Self-starter mindset with the ability to anticipate needs, take ownership of projects, and maintain productivity without constant oversight. Basic understanding of logistics processes, including the movement, tracking, and transfer of products between locations. Possess a pro-active, solution-oriented approach to challenges including the ability to analyze, evaluate and interpret information, determine root cause of an issue and make recommendations for potential solutions. Professional phone etiquette is required. Strong ability to work independently and as part of a team. Previous experience providing remote support to multiple locations is helpful but not required. BENEFITS and

COMPENSATION PSI

offers an excellent benefits package to full time employees, including: choice of two medical plans (single and family), dental, vision, company paid life insurance, voluntary short-term disability, voluntary long-term disability, voluntary supplemental life insurance, critical illness coverage, voluntary accident insurance. Benefits eligibility is the first of the month after 60 days of employment. 401K plan with employer match is available Paid holidays PTO (combination of vacation, sick and personal) granted after 90 days of employment

FMLA:

Your Employee Rights Under the Family and Medical Leave Act Starting pay range is $ 21.50.00/hr to $25.00/hr with possibility of overtime dependent upon business needs. To be successful in this position, you must be willing to make a commitment of time and effort to become part of a team producing quality specialized packaging in a safe, drug free environment. 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