High School Diploma or EquivalentRequired Qualifications
Customer service experience
Strong verbal and written communication skills
Reliable, organized, detail-oriented, and focused
Moderate computer skills
Proficiency with Microsoft Excel
Experience with Microsoft Office applications
Ability to manage multiple priorities and meet deadlines
Ability to communicate effectively through email
Time management and organizational skillsPreferred Qualifications
Inside sales experience
Industrial distribution or industrial products experience
Knowledge of supply chain systems
Experience sourcing products and negotiating pricingJob DescriptionOur Customer Service Representatives (Inside Sales) professionally support customers by delivering outstanding service, product knowledge, and sales support.

This role serves as a key point of contact for customers while coordinating with suppliers and internal teams to ensure timely and accurate order fulfillment. The ideal candidate is customer-focused, organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. The successful candidate will provide quotes, process orders, source products, resolve customer concerns, and proactively identify sales opportunities. Strong communication skills, technical aptitude, and the ability to build relationships with customers and suppliers are essential for success in this role.

Job Duties

Respond to customer inquiries via phone and email
Prepare and provide customer quotations
Process customer orders accurately and efficiently
Source products from suppliers
Negotiate sales and purchase pricing
Proactively generate sales opportunities and promote company products
Monitor and expedite backorders
Assist with inventory pulling and shipment preparation
Process and support customer returns
Coordinate with suppliers to fulfill customer requirements
Resolve customer issues and troubleshoot concerns
Maintain accurate records within company systems
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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