Operational Oversight:

Ensure timely, accurate, and high-quality handling of advisor inquiries and internal requests

Training & Development:

Lead onboarding and ongoing training (Salesforce and internal tools); coach team members to improve efficiency and reduce AHT

Project Leadership:

Drive execution of key projects, initiatives, and process improvements

Team Coordination:

Align team priorities, manage coverage, and maintain internal resources

Leadership Support:

Act as a backup to the ASC Manager; support hiring, onboarding, and development Qualifications & Experience

3+ years of ASC, client service, or related operational experience
Strong performance record with service quality and accuracy
Experience mentoring or training peers preferred
Strong communication, organization, and problem-solving skills
Ability to manage workflows and drive execution
Proficiency in Salesforce and advisor support tools Licensing
Series 7 license strongly preferred (or willingness to obtain)
Series 63 license strongly preferred (or willingness to obtain) Expected Impact
Improved service consistency and faster response times
Increased efficiency and reduced handle time
Faster onboarding and stronger system proficiency
Enhanced execution of initiatives
More structured and scalable team model Strategic Value This role strengthens AST's operating model by introducing dedicated leadership within the team without adding an additional management layer.

It serves as a bridge between individual contributor and leadership, creating a path for future advancement Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. 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