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Armstrong Transport Group
Freight Broker
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Job Description
Account ManagerSummary MTC, LLC, an independent agent of Armstrong Transport Group, Inc., a Top 25 third-party logistics provider, delivers transportation and logistics solutions nationwide, including Full Truckload, Refrigerated, Flatbed, LTL, and Drayage services. We are seeking a highly motivated Account Manager to join our growing team. In this role, you will manage customer relationships, coordinate freight movements, secure carrier capacity, and deliver exceptional service throughout the shipment lifecycle. Working closely with customers and carrier partners, you will develop transportation solutions, ensure operational excellence, and build long-term partnerships. This is an exciting opportunity to grow your career under experienced mentorship with a rapidly growing company. This remote position offers occasional travel, self-paced training, access to industry-leading technology, and the support needed to succeed in a collaborative, customer-focused environment. Essential Responsibilities
- Manage assigned customer accounts and serve as the primary point of contact.
- Build and maintain strong relationships with customers and carrier partners.
- Prepare accurate and competitive transportation quotes based on customer requirements, market conditions, and available carrier capacity.
- Coordinate shipments from pickup through delivery, ensuring timely and accurate execution.
- Source carrier capacity and negotiate competitive rates while balancing service and profitability.
- Monitor shipment status and provide proactive communication to customers and carriers.
- Resolve transportation issues and service disruptions quickly while delivering exceptional customer service. Qualifications
- Experience in logistics, transportation, account management, customer service, or operations is preferred but not required.
- Strong communication, negotiation, and relationship-building skills.
- Excellent organizational, problem-solving, and time-management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Google Workspace (Gmail, Sheets, Docs, Drive, and Meet); experience with transportation management systems (TMS) is a plus.
- Self-motivated, detail-oriented, customer-focused, and eager to learn.