Job Description Patient Care Coordinator If your passion is health and wellness and you strive to help others live and achieve the highest quality of life possible, we want to speak with you.

Our motto is:

"

HORMONES

IF

YOU DON'T MAKE 'EM, TAKE 'EM!

" - LifeXMD LifeXMD is a long established telemedicine practice specializing in evidence-based bioidentical hormone therapy, peptides, GLP-1s, weight loss, sexual performance, and preventive medicine. We are hiring a Patient Care Coordinator to join our hand-selected family in one of the fastest-growing industries in the world. We have been operating nationwide within the United States for over 15 years and counting. Job Purpose The Patient Care Coordinator qualifies and consults leads on which services can help them safely achieve their health and wellness goals. This role signs up and supports both new and existing patients, providing exceptional support via phone, email, chat, social media, or text to those with questions, concerns, or complaints related to our services. The Patient Care Coordinator serves as the voice of the brand, building strong relationships with existing patients and accounts as well as prospective patients. Responsibilities & Duties Support company directives to promote top-notch customer service and attitude through all interactions. Develop strong customer relationships through proper responses to customers via phone, email, text, social media, chat, and other company communication channels. Qualify potential prospects before setting initial consultations. Book and manage your own consultation appointments, and close enrollments directly with the patient. Manage the resolution process for any customer-related issues. Ensure management is aware of escalated account issues until the process is resolved. Help identify trends with customers and communicate them to management. Maintain proficiency in using computer systems, phone systems, and other common office equipment and software. Log all communications and interactions with clients or prospects in the CRM. Follow company Employee Handbook policies. Maintain a positive and professional attitude at all times with customers, coworkers, and management staff. Help with order entry for the team. Perform other duties as assigned based on business needs. What You'll Own Complete cases within 24 hours of assignment. Customer success based on proper consultation and program selection. Ongoing customer support and relationship management. Developing referral pipelines. Finding and fulfilling needs through ongoing progress check-ins. Subscription additions and amendments. Learning and staying current on peptide, GLP-1, and HRT therapies — what they do, how they work, and when to recommend them based on a patient's goals. Assist with new sales or reorders as needed, within your scope of training. Business development. CME training. Requirements Minimum of 3 years of sales experience; customer service, administrative, or tele-sales experience a plus. Previous experience in HRT, peptide, or GLP-1 fields preferred, or working knowledge of medical terminology relevant to hormone health, weight management, and sexual health; willingness to learn required. Strong verbal and written communication skills — this role involves sending a high volume of personalized texts and emails. Proficiency with Microsoft Office programs. Exceptional interpersonal and organizational skills. Ability to work independently. Availability to work weekends periodically throughout the year, as needed. Career-oriented with a positive, energetic attitude. Comfortable working across multiple computer systems, phone, and email platforms. Must have reliable transportation. Demonstrate an ability to problem-solve and effectively manage time. Work hard to meet and exceed individual and team goals. Physical Requirements & Awareness Ability to sit for long periods of time. Ability to move around the office periodically throughout the day. Well-groomed with good personal hygiene. Comfortable working around calm, friendly office dogs. Positive attitude and good sense of humor. Strong situational and social awareness in a shared office environment — mindful of noise levels, food odors, and other habits that could be disruptive to coworkers, and respectful of colleagues' focus time by avoiding unnecessary interruptions. Who Will Succeed Here We're looking for someone who's genuinely into this space — hormone optimization, peptides, and human performance. Patients can tell within minutes whether the person they're talking to actually cares or is just reading from a script, and the reps who genuinely care are the ones who retain more patients and close more business. You should already be someone who follows this industry, trains, pays attention to your own health, and genuinely wants to talk to people about theirs. Beyond that, you know how to hold a sales conversation without sounding like a salesperson, you can push back on objections without getting defensive, and you can stay organized across 200+ active patients. Compensation Compensation is structured by experience level:

Full-Time Sales:

Base salary + commission + bonus, with base salary determined by relevant experience, industry knowledge, and demonstrated track record

Part-Time:

Commission + bonus

Monthly Bonus:

Based on individual or team goal attainment

Year-End Bonus:

Based on overall performance Candidates with significant, proven sales experience in this industry may be eligible for a higher base salary. Compensation details will be discussed and finalized during the interview process. We're also hiring for a Sales Manager position with its own compensation structure (base salary + commission + bonus) — mention your interest if you have relevant leadership experience. Some of the Benefits of Working at LifeXMD Employee discounts on meds/ services/ labs. Time off on holidays. Paid Vacation Paid training certifications/ CME Occasional work-from-home opportunities once sufficiently trained, as a reward for exceeding company goals. Promote-from-within philosophy that provides rapid career growth opportunities. Vibrant and energetic team environment. Consistent Monday-Friday schedule. 2 Amazing Office Dogs Paid lunch Rich compensation package which includes competitive pay, uncapped commissions, monthly bonuses, and additional incentives. Unlimited earning potential. Endless career opportunity. Additional Positions We're Hiring For Medical Provider — Must hold a clean, active medical license authorizing prescriptive authority (MD, DO, NP, or PA). Office Assistant — Previous experience required. Customer Care — Previous experience required. We believe in second chances. A past mistake doesn't automatically disqualify you — we look at the nature of the offense, how long ago it happened, and whether it's relevant to this role.

Honesty matters most:

candidates who are upfront about their history are viewed far more favorably than any past record itself. Certain offenses — such as those involving violence, financial exploitation of a previous employer, or harm to a child — may affect eligibility depending on the role.

Pay:

$53,007.66 - $200,000.00 per year

Benefits:

Flexible schedule Paid time off Application Question(s): Do you have 2 years previous experience with HRT, Peptides, GLP's? If not, what qualifies you for this position?

Work Location:

In person