Job Description
About Us Founded in 1981, TELECO is a leading provider of business technology service solutions tailored to small and mid-sized enterprises. Our mission is to ensure seamless connectivity for businesses and communities through cutting-edge technology. TELECO is growing, and we are seeking a highly skilled and motivated Inside Sales & Product Specialist to join our dynamic team and contribute to our mission of delivering dependable communication solutions. Job Summary The Inside Sales & Product Specialist is a multifaceted hybrid role that is part of the team responsible for supporting TELECO's Dealer Channel Network, delivering product education, and managing core product data. This position combines inside sales support, product training, and curriculum development with the proactive management of product information across internal database systems. Serving as a central resource alongside other team members, this individual helps ensure that our dealers and internal teams have the accurate product guidance, training, and data assets necessary to drive sales, marketing, and operational excellence across all product divisions—including, but not limited to, telephony, video surveillance, and access control systems. Key Responsibilities 1.
Inside Sales & Dealer Channel Support Dealer Liaison:
Act as a primary liaison between TELECO headquarters and dealer partners to ensure high-quality service, onboarding, and ongoing support. Sales Consultation:
Provide inside sales support across TELECO's product lines, performing customer needs analysis and delivering accurate product information. Quote Management:
Assist dealers and, occasionally, internal sales teams with generating and managing accurate sales and project quotes. 2. Product Information & Data Management Database Maintenance:
Help maintain and update product information, descriptions, technical specifications, pricing, and images within databases and ERP systems. Launch Support:
Support new product launches by setting up, validating, and auditing product records to identify and correct discrepancies. Cross-Department Collaboration:
Collaborate with manufacturers, vendors, and internal eCommerce/marketing teams to gather product details and optimize documentation, catalogs, and data sheets. 3. Technical Programming & Operational Support Remote System Configuration:
Program, configure, and troubleshoot hardware and software systems (including phone system setups and recording features) remotely. Data Administration:
Manage bulk uploads, data migrations, and imports as needed to support system accuracy. 4. Product Training & Curriculum Development Product Instructor:
Serve as a trainer for TELECO's product offerings, supporting dealers, local customers, and internal staff. Content Creation:
Help develop and update comprehensive training curricula and instructional materials, including manuals, product guides, and video tutorials. Qualifications & Skills Required Experience Professional Experience:
3+ years of experience in inside sales, channel support, technical training, telecommunications, or security/surveillance support. Data Entry & Operations Experience:
1-2 years of experience handling product data management, supply chain coordination, or order fulfillment tasks is highly desirable. Technical Acumen:
Proven experience configuring and troubleshooting telecom platforms, IP endpoints, or video surveillance hardware. Systems & Technical Skills Software Proficiency:
Advanced command of Microsoft Office tools, specifically Excel (for data management, bulk imports, and reporting), Word, Outlook, and Teams. Experience with AI is a plus. Systems Knowledge:
Experience utilizing ERP software systems; knowledge of Epicor ERP is a strong plus. Core Competencies Communication Skills:
Strong written, verbal, and presentation skills with a natural ability to translate complex technical concepts into clear instructions. Organization & Detail:
Exceptional attention to detail, organizational skills, and data accuracy are essential for success in this role. Adaptability:
Proven ability to multitask across departments, prioritize effectively, and manage shifting deadlines in a fast-paced environment. Work Schedule & Benefits Schedule:
Full-time, Monday through Friday, 8:00 AM to 5:00 PM. Compensation:
Competitive salary commensurate with experience. Benefits:
Comprehensive health, dental, and vision insurance; life and long-term disability insurance; flexible spending accounts; paid time off (PTO) and paid holidays. Additional Information Criminal background check is required. Valid driver's license and acceptable driving record may be required depending on job responsibilities. Candidates must be authorized to work in the United States. Occasional after-hours support may be required based on customer or project needs. TELECO is an Equal Opportunity Employer and values a diverse and inclusive workplace. Employment is contingent upon successful completion of any required pre-employment screenings. Benefits:
Dental insurance Disability insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Application Question(s): Tell me about the telecom, IP endpoint, surveillance, or technical platform support work you've done. What systems or hardware were you directly responsible for troubleshooting or configuring? Describe your experience working with ERP systems and managing product, order, or inventory data. What systems have you used, and what types of transactions or data were you responsible for? What kinds of Excel functions or reporting have you used in previous roles? Have you worked with bulk uploads, formulas, data validation, or reporting? Give me an example of a time you had to explain a technical issue or process to someone without a technical background. How did you approach it? This role supports multiple departments and shifting priorities. Tell me about a time you had competing deadlines or urgent requests. How did you prioritize your work? How would you rate your proficiency with Microsoft Excel, Outlook, and Teams? Education:
High school or equivalent (Required) Experience:
Inside sales: 3 years (Required) Security/surveillance support: 3 years (Required) Work Location:
Hybrid remote in Greenville, SC 29607
