Inside Sales Representative

We are hiring a full time Inside Sales Representive at our Rochester, NH location. This role is Hybrid To apply- On Indeed or email me at: tthibault@rubber-group.com

Position Summary:

The Inside Sales Representative is responsible for managing inbound and outbound sales activities to drive revenue growth, support key accounts, and ensure a high-quality customer experience. This role is critical in qualifying leads, generating quotes, closing smaller orders, and working closely with the outside sales and operations teams.

Essential/Primary Duties & Responsibilities:

• Follow all company safety polices
• Respond promptly to inbound inquiries (phone, email, web) and work with the team to qualify leads.
• Generate quotes, process orders, and manage communication through to close.
• Proactively reach out to dormant accounts, upsell/cross-sell existing customers.
• Maintain accurate CRM records and update deal, customer info, and activities.
• Coordinate with operations, engineering, and customer service for order fulfillment and technical information.
• Support outside sales reps with account intelligence, appointment setting, and inside coordination.
• Track and achieve daily/weekly activity goals (calls, emails, quotes, closes).
• Monitor customer satisfaction and resolve issues or route them appropriately.
• Assist in sales campaigns, promotions, or trade show follow-up activities.
• Other duties assigned by management KPIs /

Performance Metrics:

• Number of qualified leads and follow-ups
• Quote-to-close conversion rate
• Revenue booked from inside sales channel
• CRM activity tracking (calls, emails, pipeline updates)
• Customer retention and satisfaction (for managed accounts)

Knowledge, Skills and Abilities:

Thoughtful, fair, and even-handed temperament

• Excellent management skills
• Excellent verbal and written communication skills
• Extensive knowledge of customer service procedures and principles
• Organized with attention to detail
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
• Proficient in Microsoft Office Suite or related software
• Excellent problem-solving skills and strong work ethics
• Critical thinking skills
• Complex problem-solving skills
• Judgement and decision-making skills Education /

Qualifications and Experience Requirements:

2+ years of inside sales, customer service, or account management experience (preferably in manufacturing or industrial sector)

• Strong communication skills (verbal and written)
• Proficient with CRM systems (e.g., Salesforce, HubSpot, or similar)
• Detail-oriented with solid organizational skills
• 2+ years of inside sales, customer service, or account management experience (preferably in manufacturing or industrial sector)
• Strong communication skills (verbal and written)
• Proficient with CRM systems (e.g., Salesforce, HubSpot, or similar)
• Detail-oriented with solid organizational skills
• Comfortable with technical products and multi-step sales processes
• Team player who can collaborate across departments

Preferred Skills:

• Experience with ERP systems
• Manufacturing industry knowledge or familiarity with engineered products

Pay:

$65,000.00 - $72,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Vision insurance Work from home

Work Location:

Hybrid remote in Rochester, NH 03867