MOVEMENT'S

daily operations and the primary driver of our sales ecosystem. This position blends customer experience, sales, front desk execution, and on-shift leadership to ensure that R|L

MOVEMENT

delivers a seamless, high-touch experience every day. The Sales Coordinator is also responsible for ensuring that all services at R|L

MOVEMENT

are executed according to brand guidelines. Sales, Membership Growth & Lead Management This is one of the primary functions of the Sales Coordinator.

Responsibilities include:

Conducting sales conversations with leads, intro clients, and in-studio prospects. Review new emails and text messages that come in and respond accordingly. Record outcome of sales conversations in appropriate spreadsheet or tracking system. Making outreach to leads via phone, text, and email to build rapport and close intro offers. Guiding intro clients through their trial with personalized follow-up and structured touchpoints. Tracking all touchpoints in the designated systems and executing the full follow-up process.

Leading all conversion conversations:

Drop-in → Intro Offer Intro Offer → Membership or class package Leads → Intro Offer Staying fully informed on current pricing, promotions, and membership options. Conducting high-quality studio tours that support the sales process. Supporting client retention with thoughtful outreach and reactivation where needed. The Sales Coordinator and other front desk staff will: Create a warm, personalized welcome for every client. Offer individualized attention and anticipate client needs. Respond to all client inquiries promptly, professionally, and thoroughly. Troubleshoot account, booking, or tech issues. Address concerns with grace, using excellent judgment when escalating. Uphold a service-first mindset that turns everyday interactions into memorable ones. While on duty, the Sales Coordinator is responsible for the operational smoothness of the studio: Maintaining impeccable quality control (cleanliness, scent, organization, lighting, temperature). Ensuring retail displays are stocked, neat, and visually appealing. Monitoring amenities and ensuring all supplies are continuously replenished. Keeping a close eye on class flow, client energy, and operational details. Supporting instructors to ensure seamless transitions and professionalism. The Sales Coordinator performs key backend functions that support sales and daily operations: Running designated sales/retention reports and communicating KPI updates weekly/monthly. Tracking leads, conversions, renewals, cancellations, and revenue-driving metrics. Maintaining the studio email account and ensuring timely replies. Managing vendor communication, ordering supplies, and overseeing studio maintenance requests. Scheduling and coordinating studio events and workshops. Supporting the smooth functioning of studio systems (software, hardware, equipment). Performance in this role is measured primarily by sales and client retention indicators. This includes but is not limited to: Lead → Intro Offer conversion Drop-in → Intro Offer conversion Intro Offer → Membership/class package conversion Membership retention indicators Quality, speed, and consistency of client communications Reliable execution of all operational responsibilitiesSales performance is a core measure of success. The Sales Coordinator is a hybrid of salesperson, hospitality specialist, and on-shift operations lead. The person in this role succeeds when they consistently: Build rapport Communicate with confidence Maintain exceptionally high standards Drive conversions naturally through relationship and follow-up Support the studio's operational flow Deliver a luxury-level experience for every client

Pay:

$18.00 - $100.00 per hour

Benefits:

Employee discount Flexible schedule Paid training Work from home

Work Location:

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