Job Summary Responsible for developing, managing, and executing quotations and sales orders for Krones overhaul projects. This role serves as a key liaison between customers, field sales, order management and project management to ensure a seamless sales process from opportunity identification through order release into IOS. The Overhaul Sales Specialist maintains a strong customer focus, manages multiple projects simultaneously, and drives timely follow-up to support sales growth and customer satisfaction. Responsibilities Develop, prepare, and manage quotations and sales orders for overhaul projects Manage customer orders through the sales cycle, ensuring accuracy and timely release into IOS Collaborate with customers, field sales, and other internal support departments to clarify project scope, requirements and timelines Maintain and update critical customer, opportunity, quotation, and order data within the Customer Relationship Management (Salesforce) system Coordinate with customers, sales, order management, and LCS project management to clarify project details and project timelines Establish and communicate key order milestones, delivery dates, and project expectations to support successful order execution Facilitate internal meetings, customer discussions, and cross-functional communications throughout the sales process Support domestic and international business transactions by coordinating customer-specific requirements, including Incoterms, hazardous materials compliance, shipping conditions, logistics considerations, customs documentation, proforma invoices, and commercial invoices Partner with field sales representatives and customers to obtain purchase orders, and other documentation required to secure business Ensure a high level of customer satisfaction by providing responsive communication and professional support throughout the sales process Identify and escalate commercial, operational, or customer-related issues as needed to ensure timely resolution Contribute to continuous improvement initiatives by identifying opportunities to enhance sales processes, efficiency, and customer experience Effectively manage multiple projects and priorities in a fast-paced environment while meeting established deadlines Perform other duties and responsibilities as assigned Competencies Customer Relationship Management

• Builds and maintains strong relationships with internal and external customers while delivering a high level of customer care and satisfaction. Written & Verbal Communication
• Demonstrates exceptional verbal, written, and interpersonal communication skills when interacting with customers, sales teams, and cross-functional stakeholders. Quotation, Proposal & Order Management
• Prepares accurate quotations, proposals, and sales orders while ensuring compliance with company procedures. Project Coordination & Cross-Functional Collaboration
• Coordinates activities across sales, customer care, order management, project management, and other stakeholders to ensure successful project execution. Prioritization & Time Management
• Effectively manages multiple assignments, competing priorities, and changing business demands while consistently meeting deadlines and customer expectations Sense of Urgency & Results Orientation
• Maintains a proactive approach to follow-up, issue resolution, and opportunity management in a fast-paced, high-volume environment. Customer-Focused Problem Solving
• Anticipates customer needs, identifies solutions, and escalates issues appropriately to ensure positive customer outcomes. Adaptability & Resilience
• Successfully performs under pressure while managing a high workload, shifting priorities, and tight deadlines. Attention to Detail & Accuracy
• Ensures accuracy in quotations, contracts, order processing, customer communications, and system documentation.

ERP & CRM

System Proficiency

• Utilizes SAP, Salesforce, and related business systems to effectively manage customer information, quotations, and orders. Continuous Improvement Mindset
• Identifies opportunities to improve sales processes, customer experience, and operational efficiency.

Required Qualifications A two-year technical degree or equivalent experience Internal customer support and communication experience MS Office Suite experience ERP and CRM system experience Teamwork and organizational skills Preferred Qualifications Two years of practical work experience in related industries

Job Location :

This is a hybrid position based out of our North American Headquarters in Franklin, Wisconsin. There will be a 100% on-site training period estimated to last approximately 6 months before it would be switched to the hybrid schedule at manager's discretion.

Pay:

$62,000.00

• $72,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Paid time off Paid training Tuition reimbursement Vision insurance Work from home

Work Location:

Hybrid remote in Franklin, WI 53132