Title:

Sales Support Specialist About Us:

With offices in Los Angeles, Hong Kong and Shanghai, Snap Creative is a full-service provider of unique licensed promotional and collectible consumer products. From concept development to finished goods, Snap Creative has been integrating innovative design and engineering to craft high quality and clever premium products for almost 30 years. We are leaders in capturing the distinct personalities of each program and are a go-to partner for many of the world's largest entertainment companies, including Disney, Marvel, Pixar Studios, Sony, Paramount Pictures, Warner Bros., Universal, DreamWorks, 20th Century Fox, and more.

Definition of Success:

Provide excellent customer service to our clients by managing internal and external communication regarding multifaceted project details during the full lifecycle of the sales process.

Key Areas of Focus:

Internal Account Management:

• Maintain Client Dashboard to communicate status of current programs
• Prepare costs sheets with inputs from our factories, transportation rates and studio fees for review by VP of Sales/President
• Identify and organize client requirements and specifications including but not limited to: shipment receipt dates, art selections, and unique packing
• Create and Issue Sales Estimates/Sales orders in Net Suite
• Populate internal tracking reports outlining all client specifications and order details
• Partner with Operations Coordinator to file all purchase orders and client confirmations
• Partner with Sales Admin and Operations to confirm all client specific sales, marketing, and mass ship sample requirements
• Additional Analytics/Special Projects upon request

Client Facing Account Management:

• Support VP of Sales with meeting preparation including pricing, deck maintenance, and sample status
• Support VP of Sales to action agendas, documents, and meeting recaps/follow ups as needed
• Organize, maintain, and watermark sales decks for client presentations
• Create and maintain price lists
• Complete management and maintenance of Box.com including decks, pricing, and beauty images
• Additional Analytics/Special Projects upon request

Key Skills:

• Ability to work at a detailed level while maintaining an overall project perspective.
• Great organization and time management skills.
• Possess excellent follow up capabilities, ability to prioritize and handle several projects simultaneously.
• Sales goal driven with strong understanding of business drivers that will impact sales.
• Thorough understanding of entire customer experience (CX) ecommerce processes from capturing leads, conversion, fulfillment to customer service.
• Knowledge of ecommerce systems, content management system, customer services software and best practices preferred but not required.

Qualifications and Education Requirements:

• Bachelor's Degree or combination of education and work experience equivalent to a four- year degree required.
• Minimum of 2-5 years sales experience within the entertainment industry.
• Proven work experience in a client-facing role with prior client relationship management preferred.
• Detailed-oriented, demonstrate strong written and verbal communication skills.
• Advanced skills in Microsoft Suite including Excel and Power Point. Proficient in ERP program such as Net Suite.
• Strong work ethic and experience to effectively manage multiple relationships and priorities.
• Ability to work remotely with high speed internet service
• Travel as needed.

Additional Job Details:

Salary:

$65,000 - $75,000 per year based on experience

Job Type:

Full-time

Work Location:

In Office

• Completion of pre-employment assessment test upon request

Schedule:

Monday to Friday with Friday being optional for remote work

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Job Type:

Full-time Pay:

$65,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

Hybrid remote in Camarillo, CA 93012