Voyage Planner - Outbound

The Gig:

The Voyage Planner is a sales-driven role responsible for generating revenue through outbound and inbound opportunities while delivering exceptional Sailor service. This is a hybrid Sales and Service role. You own the full sales cycle — from lead engagement to booking and follow-up — while also supporting Sailors with their existing bookings. This role operates in a metrics-driven environment with clear revenue and conversion targets. High performance in this role means hitting numbers and leaving sailors glad they called. This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.

What You'll Be Up To:

Sales & Revenue Generation Own and achieve individual revenue and conversion targets across outbound channels Proactively generate bookings through outbound calls, lead follow-up, and re-engagement of past Sailors Identify Sailor needs and recommend voyages, cabins, and add-ons to drive conversion Maximize revenue through upselling and cross-selling of upgrades, packages, onboard experiences Actively manage your pipeline, book of business and opportunities within Salesforce Sailor Relationship & Service Build and maintain relationships with new and repeat Sailors to drive loyalty and repeat business Deliver Rockstar Service on every interaction, not as a sales tactic, but as a standard Own the end-to-end Sailor experience, including itinerary changes, payments, upgrades, and pre and post voyage questions Resolve issues promptly and leave every Sailor with a clear next step Maintain accurate and detailed Sailor profiles, preferences, and interaction history within Salesforce Support inbound service queues during peak periods or staffing gaps to protect service levels Product Knowledge & Selling Skills Maintain strong knowledge of Virgin Voyages' products, itineraries, and promotions Personalize recommendations using Sailor data and travel history Confidently handle objections and apply effective closing techniques Team & Performance Meet defined KPIs including revenue, conversion, and productivity metrics Participate in coaching, training, and team meetings to continuously improve performance Maintain booking accuracy and compliance with company systems and standards

Superpowers Required:

1-2 years of experience in a quota-driven sales environment (travel/hospitality preferred) Proven ability to meet or exceed sales targets Strong communication and phone presence Experience with Salesforce or similar CRM systems preferred Highly organized with strong follow-up skills High School Diploma required; Bachelor's degree preferred What Matters to

Us:

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won't be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen. Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self. Virgin Voyages is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Virgin Voyages via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Virgin Voyages HR/Recruitment will be deemed the sole property of Virgin Voyages. No fee will be paid in the event the candidate is hired by Virgin Voyages as a result of the referral or through other means. "I'm often asked what it is that makes Virgin different. The simple answer is — our people" Sir Richard Branson Our people are the heart and soul of our business. We are a passionate lot, united in our desire to create something really special for our sailors.