What You'll Be Uncorking Key Responsibilities:

Become an expert on all Wine Enthusiast products, including wine from our Wine Express division, and use that expertise to close sales. Provide customers with an excellent overall sales experience while providing the correct information and specifications for the proper wine product solution. Manage multiple sales consultations simultaneously in a high-volume ecommerce sales center, seamlessly transitioning between inbound calls, live online chat, and email communications. Act as a guide for online shoppers, confidently troubleshooting front-end website glitches, cart abandonment issues, or online ordering friction over the phone to save and close the sale. Capitalize on routine customer inquiries (stock checks, shipping updates, product questions) as organic opportunities to upsell and cross-sell premium products and accessories. Ability to manage multiple sales consultations at once utilizing tele-sales as well as online chat and email communication with potential customers. Ability to handle multiple customers and projects in a high paced sales center environment. Potential to represent the organization at trade exhibitions, events and demonstrations. Perform wine cellar consultations and design wine cellars utilizing CAD Software programs from the information provided. Prospecting potential customers in both our D2C and B2B divisions. The Perfect Blend (What You Bring to the Table)

Qualifications:

Bachelor's degree and a minimum of 2 years of sales experience in a professional selling environment with a strong preference for inside sales experience within a fast-paced ecommerce or digital retail ecosystem. Proven track record of hitting upselling and average-order-value (AOV) targets by identifying customer needs during inbound consultative calls. Comfortable navigating the technical side of online retail, with the ability to patiently guide customers through digital checkout issues, website glitches, and online portal navigation. Ability to sell using exceptional verbal and written communication skills across all channels. Ability to multi-task. Experience using Microsoft Office Suite, Internet and various Social Media platforms.

Preferred Qualifications :

Experience selling in a premium, luxury category of products. An interest and education in wine. Ability to sell premium, luxury products, as well as be able to manage home and commercial project build outs. This position offers a flexible hybrid schedule, up to 29 hours per week requiring employees to be onsite at our Valhalla, NY headquarters once per week . Our Commitment to You 401(K) Match, Employee Discount, Dynamic and Collaborative work culture. Our Core Values JOY We recognize that our business is not just about numbers, but also about people. As a family business, we honor the importance of our employees' home lives. We encourage fun, discovery, adventure and health for our teams. EMPATHY We support our employees with patience and understanding, recognizing that work hours represent a substantial percentage of one's time. We encourage a diverse mindset that helps us better reflect the evolving wine culture.

TRANSPARENCY

Communication and integrity are the cornerstones of our relationships with each other and our customers. We speak openly about our achievements and challenges, with the goal of helping each other grow. PASSION We're not just a company; we're a community. Our job is to enhance the lives of others, making the wine industry and all its offerings accessible and enjoyable. Delighting and educating our consumers is at the core of everything we do.

INNOVATION

We value those who think outside the box to elevate the company. We celebrate change, appreciating that a nimble culture attracts talent and motivates team members to push the envelope and build our business for the future.

COLLABORATION

We believe in the power of working together, sharing ideas, and leveraging our collective talents to achieve our goals. We mentor those we lead and surround ourselves with people who drive us to do more than our personal best. Our Commitment to Inclusion & Equity At Wine Enthusiast, we are committed to fostering a diverse, equitable, and inclusive workplace. We are an Equal Opportunity Employer (EOE) and do not discriminate against employees or applicants for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. As part of our commitment to fair hiring practices, we have adopted \"ban the box\" policies to provide individuals with criminal records a fair chance at employment. We consider all applicants on their merits and qualifications, considering their ability to perform the job. Our family-owned company was born from a passion to bring a fine wine experience to the everyday. We believe wine is best shared with others and brings people together. In 2021, Adam and Sybil's daughters Erika Strum Silberstein and Jacqueline Strum were named co-presidents and continue to lead the mission of bringing wine to life. The second generation works together with the collective team to create new and better ways for everyone to explore and enjoy the exciting world of wine, including low-alcohol wines, non-alcohol wines, spirits, and beyond! We hope you'll join us with a glass in hand. 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