Retail Sales lead/Key Holder - Dog/Cat Boutique!

Are you a natural at customer service and an animal lover? Come be a part of something special at Polkadog — a company built on love for pets and a passion for quality. This role is a great next step for someone ready to take on more responsibility, support store operations, and help lead a team — while still being hands-on with customers every day. This location will be in Cranston, at the Garden City shopping center. Founded in 2002 in Boston's historic South End, Polkadog was inspired by a one-eyed rescue dog named Pearl. Today, we continue our mission to craft the best treats using the finest ingredients, while delivering exceptional service and products to our customers and their pets. As a fast growing small business, we're building a team of engaged, enthusiastic individuals who want more than just a job. At Polkadog, you'll be part of a community that values growth, contribution, and a genuine love for pets.

How To Apply:

We want to hear in your own words what separates you from the rest. Please send us your resume and a simple 1-page cover letter where you tell us why you are the right fit for us.

Pay:

$19 per hour

Job Responsibilities:

Deliver an exceptional, personalized customer experience on every interaction Drive sales through active engagement, product knowledge, and suggestive selling Serve as a leader on the sales floor, setting the tone for customer service and teamwork Support daily store operations, including opening and closing procedures (keyholder responsibilities) Assist in training and guiding Sales Associates Help monitor and achieve store sales goals and performance targets Maintain store appearance through cleaning, merchandising, and stocking Manage cash and credit transactions accurately Assist with inventory management, including receiving weekly deliveries and organizing backstock (lifting up to 50 lbs) Support planning and execution of in-store events Step in to support the Store Manager and Assistant Manager as needed

Qualifications:

1+ years of retail or customer service experience preferred Strong communication and leadership skills Passion for delivering excellent customer service Ability to take initiative and work independently Comfortable handling cash and POS systems Strong organizational and time management skills Ability to stand for extended periods (7+ hours) Availability to work nights and weekends

Benefits:

Health Benefits 401(K)

Employee Pet Feed Program Employee Discount Bonus Potential Paid Time Off Flexible Scheduling Work Remotely No Pay:

$19.00 per hour

Benefits:

401(k) Employee discount Health insurance Paid time off Application Question(s): What does customer service and hospitality mean to you?

Work Location:

In person