About the Opportunity We are seeking a customer-focused and technically driven Technical Customer Success Specialist to support customers in maximizing the value of manufacturing software and equipment solutions. This role combines customer success, technical support, training, and application consulting, making it ideal for someone who enjoys working directly with customers while leveraging their manufacturing and software expertise. You'll serve as the primary technical contact for customers, helping them solve challenges, improve efficiency, and successfully utilize software solutions in a manufacturing environment. Key Responsibilities Serve as the primary technical resource for customers, providing exceptional support and guidance. Deliver phone, virtual, and on-site technical support for software-related issues. Build strong customer relationships through proactive communication and problem resolution. Conduct software training classes at company facilities and customer locations. Develop and present training materials tailored to varying experience levels. Guide customers through software functionality, workflows, and best practices. Perform live software demonstrations for prospective and existing customers. Support sales teams during customer visits, trade shows, and technical presentations. Conduct time studies and application evaluations to support customer recommendations. Collaborate with sales, engineering, service, and software teams to meet customer needs. Troubleshoot software issues and coordinate solutions across internal teams. Maintain accurate customer documentation and support records. Present technical concepts clearly and effectively to small and mid-sized groups. Qualifications Minimum 2 years of experience working for a manufacturing equipment company. Strong customer service and relationship-building skills. Experience delivering customer training, technical presentations, or product demonstrations. Ability to explain technical concepts to users with varying levels of experience. Understanding of mechanical blueprints and manufacturing processes. Experience with SolidWorks or similar CAD/manufacturing software. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). Excellent verbal, written, and presentation skills. Preferred Experience supporting manufacturing software, CNC machinery, or industrial equipment. Background in customer success, technical support, applications support, or customer training. Strong troubleshooting and problem-solving abilities. Consultative experience working directly with customers. Ability to manage multiple customer priorities while maintaining a high level of service. Willingness and ability to travel to customer locations as needed. Why Consider This Role? Join a stable and respected organization within the manufacturing industry. Opportunity to directly impact customer success and operational efficiency. Work with advanced manufacturing software and equipment solutions. Long-tenured leadership team with strong industry expertise and employee retention. Collaborative environment with exposure to sales, engineering, service, and software teams. Job Type & Location This is a Contract to Hire position based out of Elgin, IL. Pay and Benefits The pay range for this position is $28.00 - $32.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Elgin,IL.

Application Deadline This position is anticipated to close on Sep 23, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.