Inside Sales Representative

Key Responsibilities:

Provide exceptional customer service by responding to inquiries via phone, email, and in-person. Process customer orders for tires, wheels, and services accurately and efficiently. Develop and maintain strong relationships with new and existing customers. Recommend appropriate products and services based on customer needs and vehicle requirements. Generate quotes, follow up on leads, and close sales to meet or exceed monthly goals. Coordinate with service and warehouse teams to ensure timely order fulfillment and delivery. Handle customer issues and concerns professionally and resolve them in a timely manner. Maintain up-to-date knowledge of inventory, promotions, and product specifications. Assist with merchandising, showroom organization, and product displays. Utilize company CRM and sales systems to document customer interactions and sales activities. Participate in ongoing training and development programs. Uphold all company policies, procedures, and safety standards.

Skills, Education & Requirements:

High school diploma or GED required; associate or bachelor's degree preferred. Prior experience in inside sales, retail, or customer service preferred. Automotive or tire industry knowledge is a plus, but not required. Strong communication and interpersonal skills. Ability to multitask in a fast-paced, team-oriented environment. Proficiency in basic computer applications (e.g., MS Office, POS systems, CRM). Detail-oriented with strong organizational and problem-solving skills.

Benefits:

401(k) with company matching Health, dental, vision, and life insurance Paid training and development opportunities Employee discounts on products and services Opportunities for career growth and advancement Why Join Southern Tire Mart? #1 Commercial Tire Dealer in the U.S. since 2008 #1 Truck Retreader in North America since 2007 #1 North American Commercial Tire Dealer since 2012 Work in a stable, growing company that values excellence, service, and career development.