Overview:

In the role of Inside Sales Representative (ISR) at Mike's Westside Rental, you will be instrumental in addressing the requirements of our customer base by serving our walk-in, call-in clients as well as processing orders from our Outside Sales Team. You will be accountable for multiple branch operations, which encompass in-branch equipment rentals, customer engagement, and collections. Your main objective will be to actively enhance the branch's revenue through equipment rentals, all while delivering outstanding customer service.

The Job:

• Proactively address and resolve inquiries from customers.
• Manage the processing of rental quotes, reservations, contracts, and invoices in accordance with company policies and procedures.
• Working to help coordinate the scheduling of equipment delivery and pickup.
• Assist and support fellow ISRs where necessary.
• Serve as a dependable partner to OSRs (Outside Sales Representatives).
• Maximize revenue through exceptional customer service for all current orders.
• Conclude sales transactions for both incoming and outgoing calls.
• Offer customers expert guidance on the selection, operation, and maintenance of various equipment types.
• Oversee and monitor the daily collection and return of equipment.
• Provide support to all MWR team members where needed.

Requirements:

• High School or GED required, Associates Degree upward preferred.
• Possession of a valid driver's license with a satisfactory driving history.
• Construction/Industrial Equipment knowledge required
• 1+ year experience preferred but will train the right candidate.
• Experience with Point of Rental is a plus.
• Demonstrated capability to manage multiple tasks in a dynamic environment.
• Exceptional skills in customer service, collaboration, and both verbal and written communication are essential.
• A strong commitment to safety.

General Physical & Environmental Requirements Ability to work outdoors and indoors in varying weather conditions common to Texas, including heat, cold, wind, rain, humidity, and dust Ability to stand, walk, bend, stoop, kneel, crouch, climb, and work in physically active environments for extended periods Ability to safely lift, push, pull, and carry equipment, tools, and materials with or without reasonable accommodation Ability to use hands repetitively to handle, grip, manipulate tools, controls, and equipment Ability to work around moving machinery, vehicles, loud noise, fuels, oils, grease, solvents, and other common construction rental hazards while wearing required PPE Ability to maintain visual and auditory awareness for safety-sensitive environments Ability to perform essential functions of the job with or without reasonable accommodation in accordance with the

ADA Benefits:

• Medical/Dental/Vision Insurance
• Paid Time off
• Employee discount
• Professional development assistance

Note:

This role is classified as Safety Sensitive in accordance with our policies and procedures. Join us in this exciting opportunity where your expertise will make a significant impact on our operations!

Job Type:

Full-time Pay:

$22.00 - $28.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you referred by a current MWR employee and if so, who?

Experience:

Customer service: 3 years (Required)

Construction Equipment Knowledge:

2 years (Preferred) Ability to

Commute:

Abilene, TX 79601 (Required)

Work Location:

In person