Digital Advisor

The Digital Advisor is a sales professional responsible for driving revenue growth, customer expansion, and retention across GVTC's residential customer base. The role serves as the customer's trusted guide to the connected home — internet, smart security, mobile, voice, and video — using the Trusted Advisor selling methodology and the Digital Harmony framework to identify needs, design tailored solutions and earn the long-term relationship. Digital Advisors are active across three sales channels: inbound (customer-initiated calls, email, walk-in), outbound (proactive customer expansion, retention, and prospect outreach), and door-to-door (targeted residential acquisition in priority subdivisions). The role is accountable for individual revenue, attach, and retention performance — not for call volume or talk-time metrics alone. This is a sales role, not a customer service role. Digital Advisors are expected to lead the customer conversation, recommend confidently, and earn business through expertise and trust, not by waiting for orders or transferring difficult conversations elsewhere. In recent job satisfaction surveys conducted, in both San Antonio Express-News and the San Antonio Business Journal, our employees voted GVTC as a top place to work in South Texas. We service 40,000+ customers/members and our products include telephone, cable TV, internet service, and security systems. As a performance-based company, GVTC offers a competitive compensation and benefit package to include medical, dental, vision, life insurance; bonus program opportunity; company matching of 8% on 401(k) contribution, paid time off, recognition and reward programs.