Sales Coordinator

Position Summary:

Must be an experienced and ambitious sales professional. Responsible for proactive as well as reactive sales efforts which will be accomplished through a combination of tele-prospecting and direct sales efforts. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.

Duties and Responsibilities:

− Able to work a flexible schedule, be reliable and adhere to start times. − Wear proper attire and a nametag while on shift. Keep personal appearance professional. − Complete all required company and brand-specific training and/or certifications in a timely manner. − Acknowledge guests in public areas with warm friendly greetings. Use the 5/10 rule. − Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and Pass It On logs to stay current on all changes, new procedures and events. − Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before they arrive. − Ensure timely response to clients for all bookings with a maximum of 24 hours for all responses. − Proactively identifies, qualifies, and solicits new business opportunities through account, market penetration and saturation. − Prospect and qualify all lead sources through cold calls, tele-prospecting and networking to generate new opportunities. − Maintain monthly activity goals and revenue quotas. − Establish site visits of model rooms. Conduct hotel tours and site inspections for potential customers. − Secure the best sales opportunities for the hotel based on market conditions and hotel needs. Establish long-term relationships and commitments from negotiated accounts and group business. − Use available tools to understand competitors' strengths and weaknesses and know how to sell against them. − Effectively develop relationships within the community to strengthen and expand the customer base. − Perpetuate enthusiasm and a spirit of sales throughout the hotel team by providing training and support related to understanding processes and requirements for doing business with key clients. − Maintain records of all third-party client contracts to ensure timely renewal and rate negotiations, with the continuous updating and filing of new negotiations respectively. − Work with various departments as needed to resolve Guest Relation issues, and minimize billing and service errors by proactively educating the team on client-specific needs. − Create customer correspondence as required: sales agreements, proposals and thank you letters. − Maintain a safe, secure and healthy work environment by following safety and security protocols. − Handle all duties according to hotel policies, procedures, rules and standards. − Know and be able to follow the emergency procedures for the Hotel. Report accidents pertaining to guests or personal injury immediately to a supervisor. − Adhere to the master key sign-out protocols and ensure the security of the assigned master key. − Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures. − Follow management directions and work independently unsupervised. Rev 01/01/2022 Pg. 2 − Abide by timekeeping policies of clocking in/out for shifts, breaks and lunch. − Attend scheduled meetings and necessary training sessions as requested. − Maintain confidentiality of guest information and pertinent hotel data. − Provide assistance to other staff members in a team spirit to contribute to the smooth operations of the hotel. Work cohesively with co-workers as part of a team. − Work other duties or tasks that are assigned as necessary, and that are pertinent to the department's success.

Physical, Mental and Environmental Demands:

− Must be able to push and pull up to 50 lbs. and carry up to 20 lbs. − Must be able to bend, reach, kneel, pivot and grip items while working at assigned tasks. − Must have the manual dexterity and coordination to operate all office equipment. − Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions. − Must be able to travel from employer's site to customer site. Requires the physical ability to drive an automobile.

Skills, Educational Background, Experience and Basic Expectations:

− High School Diploma or GED required. − A team player, yet able to work independently. − Previous sales experience required. − Customer Service Skills and communication. − Able to organize, plan ahead and manage workload.

Pay:

$13.50 - $14.50 per hour

Work Location:

In person