Sales Team Leader

Between $18.00 and $20.00 Per Hour DOE (Depends on Experience) Position range in Hidalgo County $19.90 - $45.89 Per hour Sales Team Leader (Confidential)

Occupation:

First-Line Supervisors of Non-Retail Sales Workers

Location:

Mcallen, TX - 78501 Positions available: 1 Job #: 16952828

Source:

WorkInTexas

Posted:

12/30/2025

Updated:

03/03/2026

Expires:

04/02/2026

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift Job Requirements and Properties Help for Job Requirements and Properties. We Hire Vets Employers whose workforce is composed of at least 10 percent military veterans are eligible to receive a "We Hire Vets" employer recognition decal to proudly display on their storefront, an decal. We Hire Ability The We Hire Ability program recognizes Texas employers for their commitment to hiring people with disabilities, and for their efforts to create an inclusive workforce. Work Onsite Full Time Education High School Diploma or Equivalent Experience 2 Month(s) Schedule Full Time Job Type Regular Duration Permanent Employment Shift Day Shift Public Transit Available Help for .

Position Overview:

Univista is seeking a driven and experienced Team Leader to join our dynamic Texas team. As we continue to grow, we are looking for someone who can lead, by example, support customer service excellence, and ensure team productivity meets and exceeds expectations. This role offers an exciting opportunity to develop leadership skills in a fastpaced and customer-focused environment. Bilingual proficiency in English and Spanish is preferred to support our diverse clientele.

Key Responsibilities:

Supervise, coach, and motivate a team of Customer Service Representatives to achieve performance goals. Monitor daily team activities to ensure high levels of customer satisfaction and compliance with company policies. Provide real-time support and guidance to team members during customer interactions. Conduct regular one-on-one meetings and performance reviews, identifying areas for improvement and recognizing achievements. Handle escalated customer inquiries and resolve issues that require leadership intervention. Assist with training new hires and providing continuous learning opportunities for existing staff. Generate reports on team performance, call metrics, and customer feedback to identify trends and recommend improvements. Ensure proper documentation of customer interactions and team activity logs in CRM systems. Collaborate with upper management to develop strategies that enhance team efficiency and service quality. Foster a positive and inclusive work environment, encouraging teamwork, accountability, and professional growth.

Qualifications:

Bilingual proficiency in English and Spanish High school diploma or equivalent required; associate or bachelors degree is a plus. Minimum of 2 years in a customer service or call center environment Prior leadership or supervisory experience. Strong verbal and written communication skills with the ability to lead and inspire a team. Proficient in CRM software and Microsoft Office applications. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Excellent problem-solving and conflict resolution skills. Active P&C (Property & Casualty) license required. Reliable transportation is required