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Inside Sales Representative (HVAC/R)
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Johnstone Supply South Texas
Pharr, TX (In Person)
Full-Time
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Job Description
Support Customers With Expertise—Where Relationships and Service Matter. Johnstone Supply - South Texas is a locally owned HVAC/R wholesale distributor built on strong customer relationships, deep technical knowledge, and a people‑first culture. We support HVAC professionals with reliable service, industry‑leading products, and a team that takes pride in doing things the right way. If you enjoy solving complex customer needs, building long‑term relationships, and working in a fast‑paced, team‑oriented environment, this Inside Sales Representative role may be a great fit. About the Role As an Inside Sales Representative , you will support customers with large or complex orders, provide technical assistance beyond standard counter sales, and serve as a trusted point of contact for key accounts. This role is essential to customer retention and satisfaction, requiring accuracy, responsiveness, and strong product knowledge in the HVAC/R wholesale environment. What You'll Do Respond to customer inquiries by phone and in person, including will-call orders, special requests, delivery coordination, and timely resolution of needs within designated service timelines. Utilize cross-reference tools and product catalogs to recommend appropriate products and alternatives, partnering with the sales team to enhance customer value through additional offerings. Accurately process sales orders, returns, and warranty claims; complete required documentation; and ensure proper credit issuance or product disposition. Maintain effective relationships with key accounts by understanding customer requirements, conducting regular outreach (including proactive customer calls), and anticipating future needs to support long-term partnerships and retention. Address customer issues and complaints promptly and professionally, serving as a liaison between customers and internal departments to ensure service alignment and customer satisfaction. What We're Looking For High school diploma or GED 3-5 years of experience in the HVAC/R industry Strong interpersonal and relationship‑building skills Clear and professional verbal and written communication abilities Results‑oriented mindset with strong organization and time‑management skills Ability to manage multiple priorities and perform well under pressure Strong negotiation, analytical, and problem‑solving capabilities Proficiency with CRM platforms and Microsoft Office (Excel, Word, Outlook) Comfortable adapting to new technologies and systems Dependable, punctual, self‑motivated, and accountable Team‑oriented with a collaborative and professional approach Why You'll Love Working With Us Competitive hourly pay + performance incentives + rewards program Full benefits package: medical, dental, and vision Employer‑paid employee medical plan Paid time off and paid holidays 401(k) with company match Daytime schedule — no late nights or rotating shifts Ongoing HVAC/R product training and development Supportive, team‑focused work environment Stability of a locally owned business backed by a national distribution network About Us Johnstone Supply - South Texas supports HVAC professionals with industry‑leading products, technical knowledge, and reliable service. We offer the personal feel of a local business with the resources of a national network: 6 regional distribution centers 400+ independently owned locations across the U.S. and Canada Ready to Apply? If you're customer‑focused, detail‑driven, and take pride in delivering reliable solutions, we'd love to hear from you.