Inside Sales Representative - Industrial Supplies & Tooling Productivity Inc. is looking for an experienced Industrial Distribution Customer Service Specialist or Inside Sales Representative to join our Cutting Tools & Industrial Supplies team. This is a customer-facing, technical support and account service role—not a cold-calling sales position. You will leverage your knowledge of industrial supplies, cutting tools, and distributor operations to help our manufacturing customers succeed. If you have a background working at an industrial distributor (such as Grainger, MSC, PT Solutions, etc.) and want to grow your career with a highly respected technical distributor, we want to meet you. What You'll Do Deliver exceptional day-to-day customer service, managing inbound inquiries via phone, email, and over-the-counter interactions. Process customer orders, prepare quotes, manage will-call requests, and provide general order assistance. Help manufacturing customers select the right cutting tools, drills, taps, inserts, holders, and industrial supplies. Coordinate with our technical team to recommend tooling solutions based on workpiece material and machining applications. Continuously expand your technical tooling knowledge through manufacturer-led training and product education. We're Looking For Someone Who Has 3+ years of customer service, inside sales, or counter sales experience within an industrial distributor (e.g., Grainger, MSC, PT Solutions, Fastenal, or similar). Strong familiarity with industrial supplies, vendor-managed inventory, or cutting tool product lines. Proficiency with distributor ERP and inventory management systems. Excellent communication skills, a professional phone presence, and a genuine desire to solve customer problems. Strong computer skills and the ability to learn highly technical product catalogs. Hands-on CNC machining experience or a basic understanding of milling, turning, drilling, and cutting tool manufacturers (Sandvik, Kennametal, Iscar, etc.) is a major plus, but not required—we will train the right distribution professional. Why Distribution Professionals Choose Productivity Inc. This position allows you to build a long-term career with a premier machine tool distributor while enjoying: Monday-Friday, 8 AM - 5 PM, In-office schedule Stable, year-round employment with a company built on 55+ years of success Climate-controlled, modern office environment No mandatory overtime or chaotic shift work Ongoing, deep technical training directly from industry-leading manufacturers A collaborative, team-oriented culture focused on customer productivity What We Offer Competitive pay: $30-$37 per hour, depending on experience Annual incentive opportunities Medical, dental, vision, life, and disability insurance beginning on your first day 401(k) with Company match Paid vacation and personal time Tuition reimbursement Employee Assistance Program Opportunities for professional growth and advancement About Productivity, Inc. Since 1968, Productivity has been a trusted partner to manufacturers across the Midwest. We provide CNC machine tools, cutting tools, industrial supplies, automation, robotics, engineering support, training, and service to help our customers improve productivity and remain competitive. Apply today and bring your industrial supply expertise to a company where your customer dedication and knowledge are valued every day. IND123