THE ROLE

The Inside Sales Account Representative will handle phone, fax and e-mail inquiries in regards to entering orders, helping customers with their application(s) to determine what their product requirements may be, stock availability, open order status, shipment availability, open order status, shipment history status, etc. Must keep the Sales Force advised of what is happening in their particular territory. Handle all debit/credits in a timely manner.

CORE RESPONSIBILITIES

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Receive calls from customers, salesmen and service centers regarding orders, inquiries regarding delivery and shipping dates, additions and deletions on orders, item availability requests, Receives calls placing emergency quick ship orders for customers. Edits and coordinates all incoming orders before and after shipment Verifies accuracy and completeness of Bill To and Ship To address, product specifications, customer's special instructions; verify promised shipments made on time; notify management of missed shipping dates,. Communicates with customers and service centers regarding stock status, delivery and non-stock items and order status; quotation requests are processed to the customer's specification and in the time allowed. Handles communications and general correspondence with customers, salesmen and service centers. Special projects and general office duties as required. Regularly required to sit or stand, reach, bend and move about the facility. Regularly required to listen, talk to, and see employees on a daily basis. Must be positive team contributor who works well with all team members. Participate in training activities, both on and off site Participation in Xylem Watermark volunteer activities

QUALIFICATIONS

High School Diploma plus relevant Customer Service work experience. Associate or Bachelor's Degree desired,. Computer proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Oracle based system experience desired. Strong math skills.

DAY IN THE LIFE

In this role, the working environment is both an indoor climate-controlled office and plant manufacturing environment. The physical demands may include but are not limited to occasionally lifting up to 35 pounds, and prolonged exposure to indoor and outdoor environments.

SALARY:

At Xylem we offer a generous salary and benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, vacation pay based on years of service and eleven (11) paid holidays., At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors. Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer:

The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation Our Talent Community is a great way to stay connected to learn more about our high impact culture initiatives and latest career opportunities! Tell us more about yourself and help recruiters find you if there's an opportunity that aligns with your background, skills and interests. Join our Talent Community Today! Want to know what kind of Impact you can make? Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues. Learn more by clicking here - Working at Xylem (https://www.xylem.com/en-us/careers/working-at-xylem/) Inclusion and Belonging at Xylem Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges. Learn more about our commitment to Inclusion and Belonging. 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