Job Description
Studio Lead JETSET Pilates VERTEX Falls Church, VA Job Details 7 hours ago Qualifications Retail sales transactions Retail customer service procedures Customer relationship building Email customer support Maintaining an organized workspace Financial transaction processing Phone communication Operational management Operations coordination Store closing procedures Merchandising Service scheduling Store opening procedures Lead generation Mid-level Brand representation Managing clients in a customer support role Fitness sales Client retention Customer engagement Increasing sales revenue Expanding health & wellness client base Sales management systems proficiency Initial Contact (sales skills) Client services experience within retail industry Prospecting Client acquisition Fitness customer service Inventory replenishment CRM system proficiency
Full Job Description Description:
JETSET Pilates is seeking an energetic, customer-focused Studio Lead to serve as the face of the studio and deliver an exceptional experience to every client. Studio Leads play a critical role in supporting daily operations, driving membership sales, assisting instructors, and creating a welcoming environment for both clients and team members. The ideal candidate is passionate about health and wellness, thrives in a fast-paced environment, and enjoys building relationships within the community. As a key member of the studio team, the Studio Lead is responsible for ensuring every client interaction reflects the high standards and culture of the JETSET Pilates brand. Duties and Responsibilities Client Experience & Front Desk Operations Deliver an exceptional boutique fitness experience to every client, every visit. Greet, check in, and assist clients professionally upon arrival and thank them as they leave. Provide outstanding customer service in person, over the phone, and through email communication. Build rapport with clients and foster a welcoming, inclusive studio environment. Answer questions, resolve concerns, and escalate issues appropriately when needed. Maintain accurate knowledge of memberships, class packages, pricing, promotions, and studio policies. Sales & Membership Growth Drive membership and class package sales through in-person, phone, and online interactions. Follow up with prospective clients and leads using the studio's CRM system (AXLE). Assist with lead generation, client retention, and membership growth initiatives. Support studio events, promotions, and community outreach efforts. Help convert inquiries into memberships by educating prospective clients on the JETSET Pilates experience and offerings. Studio Operations Maintain a clean, organized, and welcoming front desk, lobby, and studio environment. Assist instructors with opening and closing procedures. Process memberships, class packages, retail purchases, and other transactions accurately. Monitor retail inventory and assist with restocking merchandise and supplies as needed. Ensure all operational tasks are completed efficiently and in accordance with company standards. Team Support Collaborate with instructors, Studio Leads, and management to support daily studio operations. Assist with special projects, events, and studio initiatives as assigned. Represent the JETSET Pilates brand with professionalism, enthusiasm, and positivity. Contribute to a positive, team-oriented culture focused on delivering an outstanding client experience. Requirements:
Previous customer service, sales, hospitality, retail, or fitness industry experience preferred. Strong communication and interpersonal skills. Comfortable working in a fast-paced, client-focused environment. Ability to multitask while maintaining attention to detail. Experience using CRM, scheduling, or point-of-sale systems is a plus. Passion for fitness, wellness, and community engagement. Reliable, professional, and highly organized. What Makes a Successful Studio Lead Friendly, outgoing, and welcoming personality. Strong customer service mindset with a passion for helping others. Results-oriented and motivated by sales and membership growth. Proactive problem solver who takes initiative. Dependable team player with a positive attitude. Thrives in a fast-paced environment and adapts quickly to changing priorities. Passionate about creating a positive and engaging experience for every client. Schedule Requirements Flexible availability, including mornings, evenings, weekends, and holidays as needed. Ability to work a combination of opening, mid-day, and closing shifts based on studio needs.
