Job Summary Lundgren Subaru of Bennington is now hiring a Service BDC Representative to handle customer inquiries and schedule service appointments. We are looking for someone with a great phone manner who can deliver a 110% customer experience. Positive attitude and exceptional phone skills are a must.

What You'll Do:

Inbound Calls:

Handle high-volume inbound service calls with a positive attitude.

Outbound Calls:

Proactively call clients to schedule recalls, maintenance, and follow-ups.

Appointment Setting:

Schedule service appointments for customers in VinSolutions, Care Connect and Subaru.

Customer Care:

Follow up with "no-show" appointments, or declined services and conduct service CSI follow-ups.

CRM Tracking:

Log all customer interactions accurately in our system.

What We Are Looking For:

1+ year of experience in customer service, call centers, or automotive BDC. Excellent phone etiquette and communication skills. Ability to work in a fast-paced environment and meet daily/monthly goals. Highly organized and dependable. A desire to work as a team and help promote dealership growth and excellence. Why Join Us? $18 - $25/hour + Monthly Bonuses Medical, Dental, and Vision Insurance. 401(k) with company match. Paid time off and paid training. Employee discounts on services and parts

Pay:

From $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person