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Wedding and Event Sales Consultant
Job
Vermont Tent Company
Essex, VT (In Person)
$51,500 Salary, Full-Time
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Job Description
Position Summary - The Event Consultant plans and coordinates events by analyzing customer needs, suggesting solutions, and working with customers to create their ideal event. The Event Consultant handles customers inquiries promptly and efficiently in a fast-paced team oriented environment. The successful candidate must close sales and provide excellent customer service. Essential Duties and Responsibilities - Establish relationships with clients/Nurture existing client relationship. Our goal is to guide clients through a great experience with our company, so they will return. Maintain a professional appearance Be an ambassador for Vermont Tent Enthusiastically greet client in person or on the phone Make client comfortable; reassure them frequently Ask how client found out about company Introduce the company Gather information about event needs, being mindful of facts Probe with questions if you do not understand/listen to answers Build rapport with client Convey your confidence and competence Offer company information- catalog, web site, collateral, swatches Anticipate needs of the client Educate the client about inventory and services Show the client the inventory Advise client Offer quotation Educate client about store rental processes Make referrals to other vendors, if necessary Contact clients on a regular basis (phone, email, thank you notes, etc.) Diffuse unhappy customers/solve customers' problems as they occur—be mindful that we are in a small community and clients may know each other Create event proposals Evaluate client needs Gather details of event elements Write the proposal using Party Track in a timely manner Up-sell products, goods and services, where appropriate Send the proposal by email, mail, or fax in a timely manner Discuss the proposal with the client Ask for the order Coordinate a site visit, if necessary Adjust quote/contract, if necessary Work with other event vendors Continue to follow up Create visuals for the client Create drawings using Social Tables Take digital photographs of rental equipment Utilize samples, as available Finalize the sale Confirm the sale verbally or via email Issue rental contract Collect deposit and signatures Be available to client through culmination of event Perform administrative responsibilities Create event proposal/contract Collect payment Communicate with client Order changes are a constant—be sure to follow up with clients regularly Maintain company paper trail Communicate with internal staff/team members Create purchase orders/sub-rentals Keep work areas and showroom tidy Read industry publications Participate in industry education Work with team members Be prepared to assist all team members Interact with team members with courtesy, respect and professionalism Give and accept feedback from other team members Communicate pertinent information about events or orders to team members Attend sales meetings Attend production meetings Maintain positive working relationships within the company Network with other industry professionals Attend industry events Ask questions if you do not understand Don't place blame, seek to understand and solve the problem