Job Summary:

The Lead for Product Sales and Service is part of the Product Sales & Services (PSS) Department, delivering an Experience of a Lifetime by providing exceptional guest service and possessing knowledge and leadership skills to work collaboratively with the team as well as leadership in the sale of tickets, passes, ski and snowboard lessons, activities, childcare, and more. Service is the foundation of everything we stand for at Vail Resorts, and our Product Sales team plays a critical role in bringing that commitment to life. As the face of Vail Resorts, these team members create seamless, memorable moments for our guests—serving as the gateway to every epic adventure across our resorts.

Job Specifications:

Starting Wage:

$21.50/hr - $26.88/hr

Employment Type:

Year Round Shift Type:

Full Time Minimum Age:

At least 18 years of age

Housing Availability:

Yes Job Responsibilities:

Model exceptional guest service by creating meaningful, personalized interactions and consistently bringing Vail Resorts' commitment to Epic Service to life. Serve as the on-floor operational leader and trusted expert across all PSS lines of business—including tickets, passes, Ski & Ride School, activities, and greeter functions—ensuring a seamless and elevated guest experience. Inspire and coach the team to consistently reflect the resort brand and culture across every stage of the guest journey—from purchase to wayfinding to departure. Lead daily operations with presence and accountability, including opening and closing procedures, real-time decision-making, break coordination, and service flow oversight. Act as a \"leader of the moment,\" stepping in to support team members, remove obstacles, and ensure consistent execution of service standards during both peak and off-peak periods. Take ownership of complex guest needs and service recovery situations, resolving concerns with confidence, empathy, and sound judgment or partnering with leadership as needed. Support team success through hands-on coaching, knowledge sharing, and in-the-moment guidance that builds confidence and capability across the team. Reinforce a culture of recognition and accountability by providing timely, constructive feedback to leadership and celebrating strong individual and team performance. Maintain deep, current knowledge of resort products, policies, and operations, serving as a key resource for both guests and team members. Partner cross-functionally with resort departments to proactively address operational needs and ensure alignment in delivering a seamless guest journey. Oversee the readiness and functionality of the sales environment, including facilities, equipment, and inventory, and coordinate with Facilities, IT, and other teams to quickly resolve issues. Promote a safe, organized, and welcoming environment by maintaining awareness of conditions and ensuring operational standards are consistently met. Demonstrate flexibility, ownership, and a team-first mindset while supporting evolving business needs and performing other duties as assigned.

Job Requirements:

High School Diploma or GED Equivalent 2+ years' experience in customer service or ticket sales required Flexibility to work both inside and outside with exposure to the elements Adherence to safety standards and procedures as a core company value. Must be able to communicate fluently in English Ability to work a flexible schedule including nights, holidays, and weekends Ability to stand or sit for extended periods of time Ability to lift up to 25lbs. A Lead is a flexible employee who often works and leads across multiple departments and in various roles to support the one resort mentality which could include one of the following: Mountain Activities Ticket Sales Pass Sales Call Centers Ski and Ride Schools The expected pay range is $21.50/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition

ID 516306

Reference Date:

07/30/2026

Job Code Function:

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