SCOPE OF POSITION/SUMMARY

The Administrative Support Specialist will focus on processing quotes and customer orders for large mechanical equipment (salt spreaders, dump bodies, all-purpose bodies, or anti-icing machines) as well as additional support for other functions. This individual will assist in maintaining efficient administrative workflows and play a vital role in ensuring excellent customer service. The Administrative Support Specialist will work closely with the Inside Sales team, external customers, and various internal departments.\n

ESSENTIAL DUTIES & RESPONSIBILITES

include the following; other duties may be assigned: Support the Inside Sales department by entering and updating sales orders and quotes as well as support other internal functions\nCommunicate with customers regarding pricing, delivery timelines, order status, and any changes.\nPrepare and process customer purchase orders, invoices, shipping documents, and proposals with accuracy and timeliness.\nRespond to customer inquiries, providing product information or directing them to the appropriate team member.\nPromote order discounts and promotions to customers.\nCoordinate with engineering on product specifications and materials for customer quotes.\nAssist in resolving customer concerns, working with relevant departments to ensure satisfaction.\nMonitor and manage change orders and update all stakeholders accordingly.\nCollaborate with production, shipping, and warehouse teams to follow up on deliveries and resolve delays.\nSupport general office functions including answering phones, checking in visitors, and signing for deliveries.\n

QUALIFICATIONS & REQUIREMENTS

\n1+ years of experience in an administrative, sales support, or customer service role\nHigh school diploma or GED equivalent required\nProficient in Microsoft Office Suite (Word, Excel, Outlook)\nAbility to read and understand specifications, blueprints, and schematics is a plus\nStrong math, organizational, and communication skills\nDetail-oriented with the ability to multitask in a fast-paced environment\n

BENEFITS

\n401K with Company Match\nHealth, Vision & Dental Insurance\nLife & Disability Insurance\nFlexible Spending Account\nVacation\nPaid Holidays\n

EEO STATEMENT

Aebi Schmidt Group is an Equal Opportunity employer and an Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay Range:

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