Appointment and Engagement Specialist

Are you a people person who enjoys building relationships and creating great customer experiences? We're looking for an Appointment & Engagement Specialist to be the first point of contact for customers interested in purchasing a vehicle. In this role, you'll engage with customers who contact the dealership through phone calls, website inquiries, text messages, social media, and other channels. Your goal is to build rapport, answer questions, and schedule appointments that connect customers with our sales team.

Responsibilities:

Respond promptly to incoming customer inquiries from phone, email, text, and chat. Build relationships with prospective customers through professional and engaging communication. Schedule and confirm appointments for customers interested in vehicle purchases. Follow up with leads to maintain engagement and encourage dealership visits. Manage customer interactions and activity within the dealership CRM. Work closely with sales consultants and sales management to ensure a seamless customer experience. Maintain consistent communication with customers before and after appointments. Meet daily, weekly, and monthly appointment and engagement goals. Represent the dealership with professionalism, enthusiasm, and integrity.

Qualifications:

Excellent communication and interpersonal skills. Positive attitude Strong organizational and time management abilities. Comfortable using computers, CRM software, email, and texting platforms. Ability to multitask in a fast-paced environment. Customer service, hospitality, retail, call center, or sales experience is preferred. Automotive experience is helpful but not required.

Compensation & Benefits:

Competitive pay plus performance-based bonuses. Career Advancement Opportunities Paid Training & Development Team Environment Paid time off Employer Paid Short Term Disability Employer Paid Life Insurance Health Insurance with Zero Co-Pay Telemedicine Dental Insurance Vision Insurance Matching 401

K Employee Discounts What Success Looks Like:

Successful Appointment & Engagement Specialists are energetic, customer-focused professionals who consistently create positive first impressions, maintain strong communication with prospects, and help customers take the next step toward finding their next vehicle. Why Join Us? At Cole Chevy, we believe every customer interaction matters. We invest in our team members, provide opportunities for growth, and create an environment where hard work and great customer service are recognized and rewarded.

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee discount Health insurance Paid time off

Work Location:

In person