HVAC Sales and Service Manager

HVAC Sales and Service Manager ACE Home Services - 3.5 Phoenix, AZ Job Details Full-time $100,000 - $120,000 a year 19 hours ago Benefits Fuel card Paid holidays Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Vendor relationship building Revenue growth Financial forecasting Customer communication Customer relationship building Sales management Workflow management (operations management method) 5 years Sales training Lead generation Improving operational efficiency Sales team management Budget forecasting Dispatching Team development Hiring HVAC sales Key Performance Indicators Managing budgets in a finance role Sales coaching Vendor relationship management Profit & Loss statement Recruiting HVAC Certification Business coaching Senior level Cross-functional collaboration Equipment inventory management Escalation handling Cross-functional team management Leadership Communication skills Staff development Performance evaluation

Full Job Description Overview:

ACE Home Services is seeking a high‑impact HVAC Sales & Service Manager to lead our residential service team in Phoenix. This role blends operational leadership with strong sales management, making it ideal for someone with an HVAC background who understands how to drive revenue, elevate technician performance, and deliver a best‑in‑class customer experience. You'll oversee daily operations, coach technicians, manage workflow efficiency, and own sales performance across HVAC service and replacement. If you thrive in a fast‑paced home‑services environment and know how to build a high‑accountability, high‑support culture, this is the role for you.

What You'll Lead:

Daily operations for residential HVAC sales and service Sales performance across technicians, comfort advisors, and support teams Dispatch, scheduling, and workflow optimization to maximize revenue and customer satisfaction Technician coaching, performance management, and ride‑alongs Customer experience, escalations, and service recovery Operational KPIs, job costing, and margin management Cross‑department coordination with install, warehouse, and customer service teams Key Responsibilities Drive service and replacement revenue through coaching, goal‑setting, and performance management Train technicians on service‑to‑sales best practices, communication, and customer education Monitor close rates, average ticket, membership conversions, and lead generation Partner with marketing and call center teams to maximize booking efficiency Operational Management Oversee daily operations, dispatching, and technician scheduling Ensure jobs are completed efficiently, safely, and to company standards Manage inventory, equipment, and workflow processes Support budgeting, forecasting, and P&L‑related operational decisions Team Development Recruit, hire, and onboard technicians and support staff Conduct regular coaching sessions, performance reviews, and skill development plans Build a culture of accountability, teamwork, and 5‑star service Customer Experience Ensure every customer receives timely, high‑quality service Resolve escalations and support field teams in delivering exceptional experiences Maintain strong relationships with customers, vendors, and partners

What You Bring:

5+ years of leadership experience in residential HVAC service and/or sales

REQUIRED

Strong background in technician management, sales coaching, and operational oversight

REQUIRED

Experience with dispatch, scheduling, and workflow optimization Proficiency with ServiceTitan or similar field‑service management software Strong customer service and communication skills Ability to analyze KPIs, job costing, and operational performance HVAC license preferred but not required

Benefits:

Industry leading compensation with performance bonus Health, Dental, and Vision insurance 401(k) with company match PTO and Paid Holidays Company provided vehicle, gas card, and uniform Much more! If you're a driven HVAC leader who knows how to balance sales performance with operational excellence, we'd love to connect! Apply Today! We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, genetic information, or any other status protected by applicable law. Employment decisions are based solely on qualifications, merit, and business needs.

Posted Min Pay Rate:

USD $100,000.00/Yr.

Posted Max Pay Rate:

USD $120,000.00/Yr.