Club Technician

At DICK'S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW

ROLE

RESPONSIBILITIES

SERVICES:

Establishes and maintains effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensures that customers are greeted and acknowledged; offers customers assistance as needed or requested. Aides athletes by ascertaining their needs and directing them to the golf services area that most effectively meets their needs. Ensures each customer receives exceptional service leading to maximized sales by finding the right products, providing creative solutions, and resulting in dramatically improved performance Demonstrate knowledge of all vendors equipment including heads, shafts, and grips. Support store services sales by educating the customer on the benefits of club fittings and club repair services available. Make equipment and accessory recommendations tailored to the customer.

OPERATIONS

Assist in achieving the store shrinkage goal by ensuring that all merchandise used for display is properly handled and accounted for at all times. Participate in merchandise sets, replenishment and recovery processes, pricing and signing execution, etc., to ensure that established presentation standards are met and maintained. Increase store revenue and profitability through a proven process. OTHER Promote Company programs including but not limited to, ScoreCard loyalty, product warranty, private label credit card enrollment, etc. Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. Maintain and participates in all recovery and cleanliness standards. Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect. Take an all-hands-on-deck approach to support the team

TEAMMATE TRAITS

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are the traits we look for in our store teammates: Ensures Accountability Customer-Focus Collaborative Instills Trust Decision-Quality/Decision-Making Abilities Action-Oriented

QUALIFICATIONS

Golf industry experience preferred Golf fitting experience preferred Associates degree or technical diploma in the Golf industry preferred