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Post-Closing Supervisor
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Indecomm Global Services
Saint Paul, MN (In Person)
Full-Time
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Job Description
Post-Closing Supervisor Indecomm Global Services - 3.4 Saint Paul, MN Job Details 1 day ago Qualifications Computer operation Customer communication Customer service Client file management High school diploma or GED Team training Productivity software File organization Staff development Full Job Description St. Paul, MN "Indecomm is an Equal Employment Opportunity Employer" Job Brief We are seeking an experienced Post-Closing Supervisor with a strong background in title and settlement services. The ideal candidate will be responsible for overseeing the post-closing process, ensuring quality control, and managing a team to meet client expectations and turnaround times. Roles & Responsibilities Perform quality control reviews of post-closing documents in accordance with client-provided checklists and stacking requirements. Ensure timely and accurate shipping of closed residential loan packages to lenders. Oversee daily scanning and uploading of files for audit and completion, coordinating closely with scanning, shipping, and offshore teams to meet turnaround times (TAT). Supervise post-closing staff, including training new hires, conducting annual performance reviews, managing schedules, and participating in interviews. Ensure all residential mortgage loans are reviewed per client guidelines. Collaborate with offshore teams to ensure timely and accurate QC completion. Partner with IT and development teams to support seamless onboarding of new clients. Maintain and update Standard Operating Procedures (SOPs) annually for both onshore and offshore processes. Lead client communications and participate in partnership calls. Continuously identify and implement process improvements across client workflows. Requirements High School Diploma or GED required. Minimum 2-3 years of experience in post-closing or shipping, including document preparation and file management. Prior experience in a title company or mortgage environment is essential. Supervisory or management experience preferred. Strong organizational and time management skills. Excellent attention to detail and analytical abilities. Proficient in Microsoft Office and general computer literacy. Ability to learn and navigate client-specific systems and applications. Strong customer service orientation. Capable of training and managing personnel effectively. Willingness to work flexible hours, including occasional evenings.