Senior Manager, Insurance Services

Job Listing ID:

4491594

Job Title:

Senior Manager, Insurance Services Application Deadline:

08/11/2026

Job Location:

Hillsboro

Date Posted:

05/14/2026

Hours Worked Per Week:

40

Shift:

Day Shift Duration of Job:

Full Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Description The Senior Manager, Insurance Services leads a team of Licensed Servicing Agents and Insurance Associates. This position oversees and manages the daily operations of the department and ensure that procedures and practices are in alignment with credit union expectations.

Job Duties:

Lead a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development Consistently analyze, measure, and track service agent performance through established metrics Develops strategies to optimize policy retention and cross-sale of additional insurance products Foster educational approach of insurance concepts within Insurance Services team Lead new agent training and oversee the onboarding process of new service agents Meet established department goals (including annual policy retention); update leader on all major projects, employee issues and goal progress Develop, coordinate, maintain and enforce systems, policies, procedures and productivity standards in partnership with other business units Recognize and mitigate risk within department Maintain positive and constructive relationships with insurance carriers and vendors

Essential Skills:

Minimum of 6 years' experience in an independent Property & Casualty insurance agency with an emphasis on member focused sales and service functions; including a minimum of 2 years in a leadership role Proven track record as an insurance agent, preferably with an independent personal lines agency Experience with First Tech's major insurance carriers Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines Ability to establish and maintain strong relationships with internal stakeholders Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees Broad knowledge of the laws and regulations regarding personal lines insurance products Familiarity with EZ Lynx Working knowledge of Microsoft Office Suite

Certification/License:

Active resident Property & Casualty required, and Life Insurance licenses preferred

Minimum Education:

High School Diploma; Bachelor's degree (preferably in Business Administration or other related fields of study) is preferred

Location:

Hillsboro Corporate Office - Hillsboro, OR 97124... For full info follow application link. First Technology Federal Credit Union is an Equal Opportunity Employer. First Tech does not discriminate against any employee or applicant for employment on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state law, federal law, or local ordinance.

Job Classification:

First-Line Supervisors of Non-Retail Sales Workers Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Depending on Experience

Benefits Offered:

Medical, Dental, Vision, Vacation, Life Insurance, Retirement Job Requirements

Experience Required:

 At least 6 years

Education Required:

High School Diploma/GED

Minimum Age:

N/A Gender:

N/A