Job Description
Work Schedule Standard (Mon-Fri)
Environmental Conditions Office Job Description Position Summary:
Our Inside Sales Supervisor is responsible for managing a team of inside sales professionals who sell clinical laboratory products and services into acute and non-acute markets primarily by using the telephone; but also using email, Internet, and other technology within a defined territory. This role will be responsible for creating a culture to support the mentoring of new team members by existing team members. This role will also drive commercial accountability with the team across all metrics and marketing initiatives. The Inside Sales Supervisor will be responsible for ensuring the team has effective customer relationships, develops opportunities for growth within an existing customer base, and assures market penetration and profitability while achieving sales and profit forecasts. The Inside Sales Supervisor will complete account planning and forecasting, analyze reports to drive business decisions. Additionally, the role will manage performance through KPI's and ensure the effective use of available sales tools and processes, especially Salesforce.com. Key Responsibilities:
Ensure the team executes strategic initiatives that are set by the Senior Manager of the Inside Sales team Drive established sales strategies to meet plan and expand business within assigned territories; ensure team maintains a pipeline of opportunities to meet or exceed sales objectives Deliver performance evaluations holding the team accountable for performance metrics and utilization of sales technology Manage team to maintain effective customer relationships with purchasing, lab managers and end users within assigned territory Leverage available resources to meet customer needs and work effectively with cross-functional team of supplier and internal resources Work with the Sr. Manager of Inside Sales to research competitor and industry activity and keep informed of new products/services and other general information of interest to customers incorporating this data in the business plan; introduces new products and services Show initiative to develop programs to drive growth despite economic conditions. Manage pricing within territory to control profitability Manage overall performance of team members Maintain accurate reporting, records, and files necessary for proper management of region Positively represent Thermo Fisher Scientific at all times throughout customer locations Minimum Requirements/Qualifications:
5 years of sales experience, preferably in the clinical laboratory industry Bachelor's degree, preferably in the sciences or equivalent work experience. Prior Supervisor/Management experience preferred Experience with Salesforce.com Excellent interpersonal, oral and written communication, and presentation skills Proven record of leadership in establishing goals and achieving results Computer proficiency in MS Office and the internet; Excel-must demonstrate intermediate to advanced Excel skills Must deliver excellent customer service Must possess the organizational skills to multi-task and meet deadlines as needed Must be willing to travel up to 25% Demonstrates the Thermo Fisher values (The Four I's) - Integrity, Intensity, Innovation, and Involvement Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
