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Conversion Manager
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Vasquez De Lara Law Group
Remote
$75,000 Salary, Full-Time
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Job Description
Conversion Manager Vasquez De Lara Law Group - 3.0 Miami, FL Job Details Full-time From $70,000 a month 5 days ago Qualifications Teamwork Process improvement Attention to detail Law office Process management Full Job Description Conversion Manager Vasquez de Lara Law Group is seeking a highly organized, analytical, and performance driven Client Conversion Manager to oversee and optimize the firm's intake and consultation conversion process. This role is responsible for improving lead to hire conversion performance through daily accountability, coaching, process optimization, CRM oversight, and collaboration with intake staff and attorneys. The ideal candidate is operationally strong, data driven, detail oriented, and capable of leading performance conversations with confidence and professionalism. This is not a traditional sales role. This is a conversion operations and accountability leadership role focused on maximizing the effectiveness of the firm's client acquisition process. Key Responsibilities Lead daily intake and conversion check-in meetings. Monitor lead-to-hire conversion performance. Identify bottlenecks, delays, missed opportunities, and lead leakage. Oversee intake follow-up execution and CRM compliance. Audit intake calls, consultation calls, and CRM records. Improve scripts, workflows, objection handling, and communication standards. Coach intake staff on urgency, follow-up, and conversion best practices. Maintain dashboards, reports, and KPI tracking. Partner with the COO, Sales, Intake, Marketing, Attorneys, Operations, and Leadership to improve conversion outcomes. Qualifications Experience in intake management, sales operations, client conversion, or performance management. Strong coaching, leadership, communication, and accountability skills. Experience with CRM systems, reports, dashboards, and KPIs. Strong analytical and data-driven mindset. Law firm intake or high-volume client acquisition experience preferred. Spanish language proficiency is highly desirable. Compensation Base Salary $70,000 to $80,000 Quarterly performance bonus based on conversion results and operational KPIs. Work Environment Fully remote position. Must be available during standard business hours. Must be able to travel to Miami up to 20 workdays per year, based on business needs.