Lead Box Office Agent

Lead Box Office Agent Austin, TX Job Details 3 hours ago Qualifications Computer operation Guest relations Operations management Sales Inventory management Computer literacy Mid-level High school diploma or GED Store opening/closing procedures Supervising experience Team management Organizational skills Computer skills Training & development Leadership 2 years Communication skills Training delivery Customer complaint resolution Full Job Description As a Box Office Lead, you'll support the delivery of friendly and efficient ticketing experiences for unforgettable performances and historic tours. You'll sell tickets, provide information about upcoming events, and support a team of box office agents. As the ideal candidate, you bring a passion for live music and strong guest service experience to lead daily operations and high-energy show nights, ensuring exceptional service throughout Opry Entertainment Group's portfolio of venues. Lead staff and daily operations of the box office. Responsible for opening and closing, in rotation with management. Respond to guest issues, complaints, and employee needs. Help other departments resolve seating or ticketing issues as needed. Perform in the box office agent role. Model sales and service programs as directed. Support employee training by coaching team members and providing hands-on demonstrations of daily responsibilities. Communicate current events, promos, etc., and related ticketing information staff to ensure seamless guest service. Manage ticket block inventory, including fan club, consignment, etc. Work with management to process special ticketing requests. Facilitate artist guest list submissions. Organize and maintain supplies. Ensure equipment and supplies are in working order and stocked for the upcoming shift. Report issues to appropriate departments (maintenance, IT, etc.). Support labor efficiency, adjusting staff based on business demands. Run unbalanced reports at end of day. Perform other duties as assigned.

Requirements:

Education High school diploma or equivalent required Experience 2+ years' experience in a service environment 1+ years' supervisory experience preferred Call center or box office/ticketing experience preferred Knowledge, Skills and Abilities Effective written and verbal communication skills Attention to detail and organization skills Basic computer knowledge/skills requiredStrong interpersonal, written, and verbal communication skills required Leadership skills required Able to work during peak times, including evenings, weekends and holidays, to support business needs Physical Requirements Speak and hear to communicate with guests and use both near and distance vision for operating computers. Frequently sit with some walking and standing. Frequently lift/carry up to 25 lbs. Continually use gross motor skills. Continually use bi-manual dexterity and fine motor skills for computer use. Working Conditions High volume ticketing office in close proximity to others.