BDC Manager

Description Drive Results. Lead a Winning Team. Make Your Mark. Kunes Auto Group is looking for a sharp, organized, and energetic BDC (Business Development Center) Manager to lead our team of reps. You'll manage inbound and outbound calls, internet leads, and equity mining efforts—all while creating a positive, productive, and professional work environment. This is a hands-on leadership role that directly impacts store performance and customer experience.

What You'll Do:

Lead and develop the BDC team—hiring, coaching, and motivating reps Handle all incoming sales and service calls (when applicable) Monitor call recordings and coach for quality and effectiveness Manage internet leads and dealership CRM manifest follow-up Make outbound prospecting and appointment reminder calls Oversee no-show follow-ups, CSI calls, and service drive opportunities Collaborate with Sales Managers and GMs on showroom traffic and strategy Review and approve bonus/commission numbers for reps

Requirements What You Bring:

Experience in automotive BDC, appointment setting, or call center management Strong communication, organization, and team leadership skills Proven ability to coach, motivate, and hold a team accountable Comfortable working with CRMs, lead management systems, and dealership tools Bilingual is a plus Sales license required (if based in WI) Nice to

Have:

Automotive retail or service department exposure Familiarity with equity mining tools and service-to-sales strategies

Perks & Benefits:

Competitive pay with performance bonuses Full benefits package Growing company with internal promotion opportunities Work in a fast-paced, team-first dealership environment Ready to lead a high-impact team and grow your automotive career? Apply now and let's talk.