Service Clerk

Big Y Store #37 Service Clerk Lee, MA Apply

POSITION SUMMARY

The Service Clerk is responsible for providing customers with an exceptional and rewarding shopping experience. The Service Clerk is responsible for completing assigned tasks and supporting the front end while providing product knowledge and expertise.

REQUIREMENTS

• Ability to represent and support Big Y\'s culture of caring while living our Mission & Vision.
• Supports Big Y\'s commitment to Culture and Belonging.
• Must project a clean and professional appearance.
• Ability to operate within company policies, procedures, and standards.
• Willingness to cross train and learn other areas as needed.
• Ability to work a flexible schedule in accordance with the needs of the store.
• Must be 16 years of age or older.

ESSENTIAL FUNCTIONS

• Demonstrate the ability to engage others to maximize the customer experience, by creating a personal connection that benefits our customers and communities, with every product, service and solution we provide.
• Pack/bag customers\' items while ensuring that all products are correctly bagged according to customer requirements and store procedures.
• Retrieve carriages, return back-shop, and other tasks as needed.
• Perform maintenance and janitorial duties throughout the store to present a safe, clean, attractive environment.
• Operate, clean, and maintain equipment/machinery, and work stations, where applicable.
• Ability to perform opening and closing procedures that align with company standards.
• Support teamwork and productively work with other employees.
• Provide training, as assigned, through product knowledge and expertise.
• Assist with the technical tasks and demands as necessary within the department.
• Complete all training requirements by respective due dates.
• Engage in and encourage continuous improvement through ideas and innovation. utilizing Big Y initiatives.
• Adhere to and enforce all government employment and labor regulations, as well as all Company policies and procedures (e.g., employment laws concerning minors, harassment, discrimination, etc.).
• Adhere to and enforce all government food safety and sanitation regulations, as well as all Company policies and procedures (e.g., cleaning, coding, rotating, maintaining proper temperatures, etc.).
• Adhere to and enforce all government safety regulations, as well as all Company policies and procedures (e.g., proper use of equipment, cleaning, straightening, sweeping, clearing unsafe conditions, etc.) to ensure the safety of employees and customers. Report and collaborate with Risk Management on all claims.
• Adhere to and enforce all Company asset protection policies and procedures (e.g., taking accurate inventory, controlling waste and utilities, damaged goods, reporting theft, etc.).
• Adhere to and enforce all Company procedures regarding store conditions as outlined in 5S (Sort and remove, Shine and inspect, set locations and visual cues, Systematize, Stay the course).

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