Category/Area of Expertise:

Retail Store Positions Job Requisition:

545252

Address:

USA-PA-Lionville-168

Eagleview Boulevard Store Code:

GC - Store Mgrs (2600353) At The GIANT Company we're committed to making our stores and facilities better every day for our team members, customers, and communities. It's our secret recipe for success and it guides everything we do. We put our customers first, do what's right, win together, and make ideas happen. As a team member here, that's exactly what you'll help us do. You'll share your ideas, learn new skills, and really make a difference for not only your team, but for your customers and your community.

PRIMARY PURPOSE

At The GIANT Company, we are passionate about building strong families and healthy communities, serving millions of neighbors across Pennsylvania, Maryland, Virginia, West Virginia, and New Jersey. We are committed to being an inclusive place to work and shop. Our shared values of care, courage, integrity, teamwork, and humor guide our work as we embrace the unique talents and differences of every team member. We also take pride in connecting families for a better future. If you're ready for a purposeful career, join our GIANT family. You'll help us make a difference while making some great connections and friendships along the way. The primary purpose of this position is to provide outstanding customer service to GIANT Direct customers while training and developing GIANT Direct Shoppers.

DUTIES AND RESPONSIBILITIES

Promotes positive customer engagement through customer service
Fosters a positive and inclusive work environment
Responsible for all training, reports, paperwork, ordering of supplies/equipment, and scheduling
Competent and efficient in all roles of the GIANT Direct process
Manages GIANT Direct operations in accordance with standard practices of the department
Leads a team using good judgement in team member delegation, empowerment, and follow-up to provide exemplary customer service
Supervises performance of all duties and responsibilities of all GIANT Direct team members, driving accountability while fostering team member engagement
Works with store and department management to provide feedback and address operational issues
Handles customer questions, comments, and complaints

QUALIFICATIONS

Meets minimum age requirements (based on state regulations)
Must be authorized to work in the U.S.
Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner
Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation.
Must meet the company performance standards for the job including but not limited to regular attendance.
Must be able to use, or learn to use, the equipment and tools used to perform this job
Excellent interpersonal, organizational, communication, and customer service skills
Problem solver who is willingness to learn multiple tasks and technical requirements
Ability to use computers and other communication systems required to perform job functions

PHYSICAL REQUIREMENTS

Shift Hours:

Minimum 4-hour shift or more depending upon business needs

Job Cycles:

Continual Max

Lift/carry:

50 lbs.

Stand 55%, Sit 0%, Walk 45%

Category IV:

Lifting, carrying, P/P up to 50 lbs.

Max Pull static: 20 lbs.
Perform repetitive hand motions using various equipment
Frequently reaching at waist level and occasionally above shoulder or below waist level
Can gather up to five shopping carts at a time and push them to designated areas
Sufficient visual acuity to read display screens, check ID cards, PC screens, invoices, etc.
Exposure to weather conditions

PREFERRED REQUIREMENTS

Team members are responsible for understanding company policy and procedures as stated in the policy and procedure manual and the team member handbook.

The GIANT Company is an equal opportunity employer. We comply with all applicable federal, state, and local laws. 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