SUMMARY OF POSITION

Donation Associates are responsible for greeting all donors/customers in a friendly and courteous manner. The Donation Associate is responsible for accepting donations, assisting with unloading donations, and presorting donations. The Donations Associate is expected to be courteous and professional while upholding the Goodwill values of -Empowerment, Public Trust, Respect, Innovation, Quality, and Safety.

ESSENTIAL RESPONSIBILITIES, AND DUTIES

Accept donations from the general public and assist in sorting based on established program guidelines
Provide donation receipt upon request from the donor
Provide excellent customer service
Maintains a clean, organized work area that is presentable to the general public and meets agency standards
Attend scheduled meetings as required
Perform custodial duties as necessary
Adhere to and enforce all safety and loss prevention procedures to prevent injury to others or him/herself and damage to any property, equipment, and/or inventory
Embrace the core values of the agency in the spirit in which the agency operates at work and in the community
Contribute to the fulfillment of department and agency objectives and goals
Comply with all department and agency policies, procedures, and regulations
Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrate a professional mannerism with a high degree of customer service skills
Ability to communicate effectively with internal employees and external customers
Ability to work well with others in a respectful and collaborative work manner
Ability to comprehend and follow instructions
Ability to read, and write with the ability to comprehend and complete agency forms as required for operational purposes
Bilingual preferred but not required

PHYSICAL FUNCTIONS

Ability to stand, walk, climb, kneel, stoop, bend, and crouch for extended periods
Weather conditions - variable - including extreme heat and cold, may work outside for extended periods
Ability to work in a humid and/or dusty environment
Able to lift and carry up to 25 lbs.

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