Frozen Lead Position Purpose:

Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the Frozen Department to achieve sales and profit objectives.

Job Description:

As a primary contact for customers, the Frozen Food Manager provides friendly, courteous, and helpful service. Trains, supervises, schedules, and assigns duties to Frozen Food Clerks. Changes signs and prices as directed by merchandising. Responsible for maintaining appropriate stock and inventory in the frozen food area. Responsible for minimizing out of stock product. Writes frozen food order in the order guide book. Checks order for completeness upon arrival. Rotates product and removes expired stock daily. Keeps frozen food cases stocked with product, cleans department area, restocks items in freezer for other departments. Boards received from trucks are loaded onto pallets. Pallets are taken to the sales floor with a pallet jack and product is loaded into cases. Cardboard boxes are broken down and placed in the bailer. Ice machine is checked daily and filled as needed. End displays are restocked as per instructions. Cleans any spills from leakage in cases or on department floor. In event of a freezer malfunction or power outage the employee will remove all items, clean out the case, and replace or restock product. May also function as cashier/checker during peak times.

Key Responsibilities & Accountabilities:

Provide customer service as currently defined by the employer within the scope of the position and within company policy.
Train, schedule, and supervise Frozen Food workers to ensure optimum staffing patterns for the department.
Speak with customers to resolve problems involving sales, satisfaction with service, or product and other problems related to the operation of the Frozen Food area.
Perform daily inventory and order necessary supplies to maintain adequate inventory.
Replace stock in coolers, freezers, and end displays.
Make sure that all expired items are removed from the shelves daily.
Unload boards and stack on pallets or six wheel carts. Push pallet jacks or six wheeled carts through store to display areas.
Maintain cleanliness of display areas and freezers.
Other duties as assigned.

JOB RELATED QUALIFICATIONS

Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to work independently.
Ability to understand and follow instructions.

Desired:

Previous experience as a clerk.

SUPERVISORY RESPONSIBILITIES

Frozen Food Clerks and Helper Clerks working in department.

PERMITS/LICENSES

Varies depending on store location and state/county requirements.

WORK ENVIRONMENT

Inside:

95% %

Outside:

Temperature Extremes:

Freezer temperature may be -20° F.

Chemicals:

Seldom (mild detergents or glass cleaner).

MACHINES, TOOLS, AND EQUIPMENT

hand truck, six wheel cart, pallet jacks, grocery carts, box cutter, pens and pencils, mops, brooms, telephone/intercom, power pallet jack, big joe, bailer, scrubber machine

PHYSICAL DEMANDS

Constant (over 70% of the time) Frequent (30-70%) Occasional (10-30%) Seldom (1-10%)

Lifting:

Constantly lifts 1-20 lbs. Occasionally lifts 21-35 lbs.

Carrying:

Constantly carries 1-10 lbs. Frequently carries 11-20 lbs. Seldom carries 21-35 lbs.

Pushing/Pulling:

Constantly pushes/pulls 1-10 lbs. Frequently pushes/pulls 11-20 lbs. Occasionally pushes/pulls 21-50 lbs.

Reaching:

Constant knee to shoulder reaching. Occasional overhead and at or above shoulder level reaching.

Standing:

Constant standing while on job. Sitting allowed on breaks.

Walking:

Constant walking while on job.

Climb/Balance:

Seldom. May use step stool to reach higher shelves.

Trunk Functions:

Frequent neck rotation. Occasional bending of head, bending/stooping, twisting, crouching, squatting, kneeling.

Upper Extremity:

Constant handling/grasping. Frequent repetitive motion. Seldom forceful gripping.

Vision:

Use of peripheral vision and depth perception to move pallet jacks, carts, and six wheelers around crowded store area containing customers. Near vision used to read price sheets, product labels, etc.

Hearing:

To converse with customers, provide service, perceive questions and conduct business. To answer pages and receive instructions/information from other employees.

Speech:

To converse with customers, answer questions and conduct business. To exchange information with other employees, use the telephone or page other employees over intercom. Safety -

Sensitive Position:

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

Union and Non-Union:

\"The pay range is $17.38 to $20.71 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).\"

DISCLAIMER

The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements - e.g. lifting, standing, bending, etc. - please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store. 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Frozen Manager Spokane Valley, WA.