Sales & Tech Support K Tech International - 4.0 Avon, CT Job Details Full-time $50,000 - $58,000 a year 4 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Sales Account development High school diploma or GED Analysis skills Attention to detail Critical thinking Time management Full Job Description About K-Tech K-Tech International, Inc. is an American manufacturer of elevator safety and emergency communication products, based in Connecticut and moving our headquarters from Torrington to Avon. Our product line includes ADA-compliant emergency phones, area-of-rescue systems, video and texting solutions (including the K-Tech Connect platform), cellular gateways, line loss monitoring, load weighing systems, and barricade products. These products keep passengers safe in elevators, high-rises, and commercial buildings across North America. Responsibilities Services existing accounts, obtains orders, and establishes new accounts by receiving and initiating phone calls, along with sending and receiving e-mails. Focuses sales efforts by studying existing and potential accounts. Enters orders by referring to price lists, product literature, and sales history. Keeps management informed by submitting activity and results reports. Monitors competition by gathering current marketplace information on pricing, products, and new products. Recommends changes in products, services, and policy by evaluating results and competitive developments. Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making management recommendations. Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications. Provides historical records by maintaining records on product and customer sales. Contributes to team effort by accomplishing related results as needed. Provides basic technical and troubleshooting support to customers. Occasional travel to elevator association group meetings, conventions, and customer facilities. Qualifications Previous sales experience required, preferably in electronics, manufacturing, telecommunications, or a technical industry. Strong computer proficiency, including Microsoft Office applications, CRM systems, databases, and the ability to quickly learn and navigate new software programs. Strong technical aptitude with the ability to understand, troubleshoot, and explain electronic products, equipment, and technical concepts. Ability to interpret technical documentation, product specifications, installation instructions, and wiring diagrams. Experience diagnosing technical issues, identifying root causes, and providing effective solutions to customers. Strong analytical and critical thinking abilities, with excellent attention to detail, organizational, time management, and proactive problem-solving skills. Excellent verbal and written communication skills, with the ability to explain technical information clearly and professionally to customers and internal departments. Ability to communicate positively and effectively with customers, co-workers, management, and engineering personnel. Self-motivated, resourceful, and proactive, with a strong sense of urgency and the ability to independently manage and prioritize multiple responsibilities. Strong customer service and interpersonal skills, with a commitment to providing timely and effective customer support. Ability and willingness to continuously develop technical knowledge and stay current with product advancements and evolving technologies. Preferred Qualifications Previous experience in technical support, electronics manufacturing, telecommunications, or a related technical field. Familiarity with electronic components, basic electrical principles, and technical troubleshooting. Experience working with engineering or production teams to resolve customer-related technical issues.

Job Type:

Full-time Pay:

$50,000.00 - $58,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you have any technical ability working with electronics?

Education:

High school or equivalent (Required)

Experience:

Sales:

5 years (Required)

Work Location:

In person