This role delivers front-line clinical and technical support for both manual and robotic (Mako SmartRobotics™) procedures (based on territory needs). You'll train surgeons and Operating Room staff, guide intra-operative activities, and ensure products and technology are used safely and effectively. In this fast-paced environment, you'll drive exceptional clinical outcomes through pre-operative planning, technical troubleshooting, inventory and case management, and confident Operating Room presence. The role also includes account administration, cross-functional collaboration, continuing education, and alignment with the sales team to support overall territory success. On-call coverage—including evenings, weekends, and holidays—is required to meet urgent technical needs and maintain seamless customer support. What You Will Do Deliver front-line clinical and technical support across manual and robotic procedures, training surgeons and staff on product use, best practices, and Operating Room workflow. Conduct re-education sessions and guide setup, breakdown, and intra-operative activities to ensure optimal use of products and robotic systems. Prepare pre-operative CT scans for implant planning, sizing, and positioning to support precise surgical outcomes. Troubleshoot technical and product-related challenges, providing confident, timely solutions to surgeons and Operating Room teams. Coordinate daily account and case operations including inventory, instrumentation, case preparation, and documentation. Manage account administration tasks—updates, billing, closures—using designated applications to maintain seamless operations. Maintain required trainings and certifications, including Mako recertifications, based on territory clinical needs. Participate in cross-training opportunities and collaborate closely with clinical, sales, and operations partners. Partner with sales teams to support customer needs, strengthen relationships, and align on strategies that enhance clinical and commercial success. Provide on-call coverage (evenings, weekends, holidays) as needed to address urgent clinical or technical issues.

What You Need:

Required:

Bachelor's degree + 2+ years of professional/related experience OR Associate degree + 6 years of professional/related experience OR High school diploma + 8 years of professional/related experience. Trained on all clinical applications based on clinical needs of the territory. Continuing education required; annual Mako recertifications based on territory needs. Additional Information This position requires the handling of instruments that may have been contaminated by blood or bodily fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Stryker will provide a safe working environment for all employees. Ability to lift, push, pull, and carry up to 50 lbs. Ability to stand for extended periods. Ability to manage stressful OR situations with professionalism and focus Exerting up to 50 lbs of force occasionally and/or up to 20 lbs of force constantly to move objects. Must have a valid driver's license. Fluency in written and spoken English required.

United States of America Pay Ranges:

USN :

$69,500

• $110,900

USD Annual Puerto Rico :

$69,500

• $110,900 USD Annual US5 : $73,000
• $116,400 USD Annual US10 : $76,500
• $122,000 USD Annual US15 : $79,900
• $127,500 USD Annual US20 : $83,400
• $133,100 USD Annual US30 : $90,400
• $144,200 USD Annual View the U.

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