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IntegriCom, Inc.
Associate IT Technician
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Job Description
IntegriCom, Inc., a 26-year-old family business whose purpose is providing peace of mind to our small business clients by delivering reliable IT services, welcomes you. We all work together to meet our goal of providing stability and growth to 45 employees and their families by 2030. We specialize in reliable IT services for small businesses, our sweet spot. If you want to belong to a team that does that well every day, this company's a great fit for you. Our clients are professional services (financial, medical, legal), insurance, construction, real estate development, manufacturing, and utility companies. If you have experience working with this type of client - or want that experience - this role will be a great fit. You will love it here if you fit the following: Selfless for our clients and each other Relentless at improving Professional unassuming confidence Joyfully doing the right thing, regardless You'll love coming to work every day if you get, want, and have the capacity to do the following tasks for which Associate IT Technicians are responsible: Resolve Service Tickets Maintain High Time Utilization Meet SLAs Exercise Professional Development, Obtain/Maintain Certifications Support other technical team members As an Associate IT Technician, you'll have success here if you value clear processes and feel qualified to do the following things in support of our more senior technicians , and soon doing many tasks on your own: Client On-boarding Project Implementation Support Proactive Client Support Help Desk Support On-site Client Support Manage Time Entry Wrap Up & Lessons Learned We train our team to help them succeed, and everyone on our team helps with our success. In this role, you'll be accountable to hit the following numbers each week: 85% Time Utilization Accurate & Timely Ticket Notes Entry If you want to come to work, learn, and hit those numbers, you'll be recognized and rewarded. Our company runs on EOS purely. That means as a member of this team, you will have a leader who: Gives clear directions Makes sure you have the necessary tools Acts with the greater good in mind Delegates appropriately Takes time to truly understand your role and how you can help the company Makes their expectations clear Communicates well Has effective meetings Meets one-on-one with you quarterly or more, if needed Rewards and recognizes your performance