Senior Technical Support

at Illinois Department of Innovation & Technology in Springfield, Illinois, United States Job Description Essential Functions Under administrative direction, serves as a Senior Technical Support for the Department of Innovation & Technology (DoIT), supporting the Office of the Illinois State Fire Marshal (OSFM), providing a full range of complex, professional, and advisory functions in IT application services. Serves as a technical liaison with vendors, coordinating complex support activities and issue escalations to align solutions with agency objectives. Analyzes system issues and recommends improved procedures and techniques to enhance supported application systems. Serves as a primary support resource for both scheduled and remedial maintenance of assigned applications. Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures. Attends demonstrations and exhibitions related to assigned operations. Perform other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in computer science or directly related fields. Requires three (3) years of professional experience in Application Services or a related Information Technology field. To view full details and how to apply, please login or create a Job Seeker account