Service Desk Intern - Retail

The Service Desk Intern - Retail position provides technical support for our stores and works to identify, research, and resolve technical problems concerning the stores backoffice computers, printers, point of sales systems, and other peripherals at our retail stores. The Service Desk Intern - Retail position provides technical support for our stores and works to identify, research, and resolve technical problems concerning the stores backoffice computers, printers, point of sales systems, and other peripherals at our retail stores.

ESSENTIAL DUTIES & RESPONSIBILITIES

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Note:

Other duties may be assigned) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Assist with retail store support, retail store openings, and retail IT Projects Provide POS and store equipment technical support to Vera Bradley stores Assist with feature testing, troubleshooting, and issue resolution within

D365 POS

Assist with new store openings by preparing equipment for deployment, testing equipment prior to deployment and coordination of opening tasks Answer phones, emails, JSM tickets, etc. and route to the proper resources for resolution Prepare and deploy replacement equipment as the needs arise throughout the year Resolve technical issues and escalate to Tier 2 support as necessary Perform routine system checks and maintenance tasks Manage and prioritize incoming support requests Communicate technical information clearly and concisely Document all support requests, technical processes and resolutions for within JSM and Jira platforms. Collaborate with other team members to identify and address recurring technical issues Identify opportunities for process improvement and develop and implement solutions that drive value for the organization On-Call as needed

EDUCATION AND/OR EXPERIENCE

Junior standing pursuing degree in Information Systems, Computer Technology or similar degree or experience working in Retail preferred. 1-3 years supporting Windows server, desktop products, and point of sales software preferred Microsoft, Apple, A+, or other technical certifications or training a plus Experience working in an administrative support or customer service capacity preferred Experience with point of sales systems and interfacing technologies. Experience supporting a retail environment preferred Equal Opportunity Employer/Vets/Disabled Vera Bradley is an Equal Opportunity Employer and Affirmative Action Employer. Vera Bradley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. For more information, please click the following links:

Vera Bradley's Equal Employment and Affirmative Action Policy Know Your Rights:

Workplace Discrimination is Illegal (in English)

Know Your Rights:

Workplace Discrimination is Illegal (in Spanish) Pay Transparency (in English) Pay Transparency (in Spanish) E-Verify Participation Poster Right to Work Poster (English) Right to Work Poster (Spanish) California Privacy Notice If you need a reasonable accommodation for any part of the employment application process, please send an e-mail to applicationassistance@VeraBradley.com. Please include the accommodation you are requesting and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation and other EEO/Affirmative Action issues will be responded to from this e-mail address. Our intention is to fill this opening within 30 days of the original posting date and applications will be accepted on an on-going basis until the position is filled. Vera Bradley began as an instinct. An instinct fueled by the optimism, passion, and bold self-expression of our founders, who imagined a more colorful, beautiful world — specifically a more beautiful world of bags and travel accessories. They listened to themselves and invited generations of women to listen to be their own muses. That, together with a passion for design, artistry, and craft, has inspired independent women everywhere to embrace their very personal and unique individual styles. We exist to champion all the ways women move today, enriching everyday moments and playing a supporting role in their adventures. We do that by listening to our own muse, and to yours. In a very real sense, Vera Bradley belongs to every woman who rejects the notion of sameness and the suggestion of conformity and chooses to be bold and expressive in all the ways that matter to them. Vera Bradley designs for you, because Vera Bradley is you. And you are your own muse.