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Technical Sales Associate
Job
Altec, Inc.
Saint Joseph, MO (In Person)
Full-Time
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Job Description
Responsibilities
PURPOSE OF POSITION
- Responsible for the sales & operational processes through advocating for the customer and working as a liaison between our direct sales force, customers and our factories while overseeing the quoting, ordering, & invoicing processes related to each accountable order.
MAJOR RESPONSIBILITIES
- Serve customers by providing quotes/pricing, entering, tracking and revising orders, contracting for shipping, providing delivery information, establishing credit terms, handling warranty issues and hosting at factory tours and inspections
- Project future revenue and profitability on each order by ensuring sales prices and projected estimates are up-to-date, including labor, material & gross margin
- Interact directly with customers in a professional manner; Regularly entertain customer visits and ensure customers leave knowing that Altec provided a hospitable visit and our relationship was furthered as a result
- Work with engineering and production to communicate customer needs and resolve build issues
- Coordinate with Accounts Receivable to communicate invoice and credit terms; Assist with and resolving collection issues
- Work with Engineering to review orders, develop post-award documents and drawings, and coordinate post-build meetings
- Accurately cost and complete all steps required in quoting each product, making sure that all quotes follow the corporate standards for format and content
- Demonstrate product knowledge in order to identify and understand how product components work
- Efficiently capture & communicate customer requirements
- Process orders per the corporate procedures in a complete and accurate manner while meeting pre-established time parameters
- Develop and maintain knowledge of Altec products, customers, administrative and production processes
- Deal with operational issues such as chassis delivery schedules, order revisions, Final Assembly questions, invoicing, warranty issues and the like in a thorough, accurate and timely manner
- Monitor equipment orders, component availability, chassis delivery, final assembly delivery and cost control measures in order to meet objectives
- Review job costs, identify, and document opportunities for cost reductions; Assist to increase margins on multi-year orders or repeat orders
- Demonstrate consistent progress towards proficiency in areas of training (defined by training objectives document)
- Attend classroom and online training sessions to enhance skills and build knowledge
- All other duties as assigned
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED
- Bachelor's Degree required. Engineering or technical degree preferred
- Available for overnight travel more than 15% of the time required
- Associate must be proficient in math and with computers, specifically M.