The Refunds Associate works on a diverse set of tasks and responsibilities from day-to-day in a fast-paced working environment. The primary purpose of this role is to provide an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer needs. This includes communicating in a professional manner while utilizing all available resources and technology in service to both internal and external customers. The Refunds Associate must deliver accurate, effective, customer-centric support across multiple channels of communication (i.e., phone, email and chat) while supporting key internal business partners. As needed, the Refunds Associate will also receive, put away, pick and ship product within the distribution center and is responsible for maintaining quality by properly and safely handling the product using customer focused distribution. In order to maintain a current knowledge of Lowe's processes, the individual in this role is expected to continue learning, developing, and building on the foundational skillset of a Lowe's Associate. The Refunds Associate receives regular feedback from his/her Supervisor; the individual in this role must be receptive to this feedback and willing to hone skills and enhance performance on a continual basis. About Lowe's Lowe's Companies, Inc. (

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LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.