Technology Service Advisor

Technology Service Advisor at TenPlus Systems Technology Service Advisor at TenPlus Systems in Raleigh, North Carolina Posted in 3 days ago.

Type:

full-time

Job Description:

CORE Services Advisor Customer Service | Sales | Repair Technician TenPlus Systems is looking for a dynamic technician to join our growing team in the Triangle, NC. With 30+ years as an Apple and Lenovo Authorized partner, we provide expert technology solutions for B2B and consumer clients. The Role You'll start by managing the front desk-checking in devices, assisting with sales, and qualifying technical issues. As you earn Apple and Lenovo certifications, you will transition into performing technical repairs on iPhones, Macs, and PCs.

Primary Responsibilities Customer Support :

Diagnose technical issues, document repairs, and communicate complex tech in layman's terms.

Sales & Advice :

Recommend new equipment, performance upgrades, and accessories tailored to client needs.

Technical Work :

Perform authorized repairs on Apple, Lenovo, and general PC hardware, including mobile devices and consoles.

Operations :

Manage phone inquiries, scheduling, billing, and transactional workflows.

Requirements & Skills Experience:

1+ years in fast-paced customer service and troubleshooting (macOS, iOS, and Windows).

Tech Savvy:

Strong passion for technology with the ability to learn new products quickly.

Soft Skills:

Superior communication, composure under pressure, and a customer-focused attitude.

Initiative:

A self-starter who can multitask between front-of-house service and back-of-house repairs. Why TenPlus Systems? We offer a fun, down-to-earth culture without corporate red tape, valuing long-term loyalty and performance.

Schedule:

M-F, 8 am - 6 pm (No nights; weekends only as needed). Competitive Hourly Pay + OT + Bonuses (based on experience and contribution)

Benefits:

Health/Dental/Vision (75% employer-paid), life insurance, paid time off, and employee discounts. Apply today to join North Carolina's premier technology specialist!