JOB SUMMARY

The Regional Lead Scale Technician is a critical role within PMG that requires a high level of technical knowledge that reports directly to the Director of Sales and Service for the applicable region. This role works closely with the Director of Sales and Service and Service Managers in the assigned region to understand and implement Quality requirements, assist with audits, complete Cert reviews, develop training plans for technicians, and function as the go to person in the absence of the Service Managers. This position must positively encourage the team to perform at a high level as a group and as individual contributors.

ESSENTIAL

FUNCTIONSThe essential job functions of this role listed below are applicable to all current and future service branches within the defined service region. Work with Coordinators to schedule appropriate flow of work to include inventory management and parts sourcingMaintains standards, assets, and critical consumables.

Recall standards for calibration.

Implement Preventative Maintenance Programs.

Oversee interim checks.

Conduct QA Review of Standards after calibration.

Technician Training and Field SupportTrain and mentor new and existing technicians on troubleshooting, repair, and safety protocols on scale systems and weighting devicesAct as a go-to resource for escalated weighting issues in the regionLead scale system installations and complex projects to include onsite supportPartner with Application Specialists in project planning with internal teams and customersParticipate in job site walkthroughs, customer meetings, and project scoping to align technical solutions with customer needsAssist with installation quoting by contributing technical insight and helping to identify potential challenges or efficienciesSupport coordination, configuring devices, and software requirementsWrite or adapt small Indicator programs as needed to support system functionality or system integrationCollaborate effectively with engineering and IT teams to ensure seamless integration and operation of scale systems, including troubleshooting and modifying PLC programs (e.g., Allen-Bradley RS Logix 5000), HMI interfaces, and communication protocols to optimize performancePartner with sales team to support business development effortsAssist with internal and external audits including audit preparation and orchestrating audit demonstrations in order to keep the audit progressing.

Understand the abilities of the technicians in your region and assist the Managers in developing and implementing training processes and plans that include both the needs of the labs and the development goals of the technician. Review calibration certificates.

Troubleshoot complicated systems and provide technical support on a broad spectrum of calibrations.

Assist with customer quotes/contracts and conduct site visits as needed.

Assist with safety initiatives (i.e. fire extinguisher service in warehouse and trucks)Assist Service Managers with the training and maintenance to provide safe operating test equipment (i.e. test truck inspections, fork lifts, trailers, safety equipment, tools, welders, etc)Assist Service Managers in meeting IFTA and driving hour complianceProvide technical leadership, guidance, and assistance in any future expansion within the assigned region to include organic brick and mortar expansion and/or future acquisitions. Support company decisions and initiatives by leading through changes in a positive manner.

Effectively communicate timely and impartial status updates, such as operational gaps and employee assessments, to the Director of Sales and Service.

KNOWLEDGE

REQUIREDSolid understanding of the following processes:

Contract Review and Customer Requirements FormsComplaint ProcessImpact Analysis ProcessCorrective Action Process, particularly Root Cause AnalysisCalibration Requirements - Driven by Customer, Standard or LegalMethod ValidationMethod VerificationControl of DataCalibration Procedure and Deviations from ProcedureTraceability RequirementsDocumentation ControlManagement Review ConceptsNist Handbook 44 (HB44) and Legal for Trade requirements State licensing requirements for Scale TechniciansValid CDL license without manual restrictions and acceptable driving recordUnderstanding of Correction FactorsKnowledge and proper application of Stop Work Ability to calculate uncertainty values using a working budget

EDUCATION

& EXPERIENCECompletion of all read and signoffs for all Standard Operating Procedures (SOP), Work Instructions (WI) and One Quality SystemCompleted an

ISO 17025

TrainingDemonstrated understanding of

ISO 17025

standard and the A2LA requirementsAssisted with an internal audit, management review, certificate review, uncertainty budget, and out to vendor (OTV) of laboratory standards. 2 year associates degree preferred, but not required5+ years of experience as a Calibration Technician with a broad scope of knowledge across scales systems and productsPrior experience leading a team or other demonstrated leadership abilities preferred.

REQUIRED BEHAVIORAL

COMPETENCIESConsistent demonstration of the Cross Cultural CornerstonesCommunicates EffectivelyManages ConflictCustomer FocusDecision QualityInterpersonal SavvySelf-DevelopmentManages ComplexitySelf management and savvy time management

PHYSICAL & MENTAL REQUIREMENTS

In depth understanding of the various software programs utilized (CrossCal, NetSuite, etc) Stands greater than four hours at a timeStoops and bends below knee level 8 10 times an hourLifts and carries less than 100 pounds repetitivelyClimbs stairs more than four times in an eight hour shiftPushes / pulls objects greater than 25 poundsReaches out; Reaches overheadRepetitively uses feet to walk and to driveRepetitively uses hands and grips with handsAbility to work on a computer for multiple hours at a timeAbility to travel to customer sitesAbility to travel between service branches in assigned region and balance time as necessary to include some overnight travelDISCLAIMERThe job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an at will employment relationship.

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