Process Associate

Jobs in USA Process Associate Process Associate Job details Job Role Process Associate - US Work Location Reno, NV State / Region / Province Nevada Country USA Domain Operations Interest Group

IBPO USA

Company

IBPO USA

Requisition

ID 145082BR

careerpage.description_page_field_label_field_job_code 242APRSAST Process Associate Process Associate

Location:

Reno, NV In the role of process associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met. You will be responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance. A Process Associate must accept and deal with customermunication for agreed languages. Responsibilities may include but are not limited to: Review and validate documents, processing bills, analysis of data. Respond toplaints/queries on mail and interact with vendors for order management Support your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of Infosys Deliver on the new process/approach to meet client and internal goals Ad to Service Level Agreementpliance and Processpliance standards Serve as backup support to others on the on the team Suggest more efficient ways for processing of work; learn new areas for possible future ownership

Basic Qualifications:

High School diploma or GED equivalent 6 months of experience in the job description

Preferred:

1 year of previous experience in a similar data entry or administrative role Proficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systems Analytical and problem-solving skills Ability to work effectively as part of a team Ability to provide a strong focus on customer satisfaction Administration &anizational skills Written and oralmunication skills Willingness to learn new processes and tasks Flexible schedule (overtime eligible)

Note:

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at aputer for extended periods of time. Should be able tomunicate by telephone, email, or face to face.

Note:

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at aputer for extended periods of time. Should be able tomunicate by telephone, email, or face to face.

Work Location:

This role is based out of Reno, NV and will be working out of an office. Who We Are Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (

NYSE:

INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. Thepany's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 employees from 104 nationalities, as of September, 2025. Thepany has been consistently ranked among the leading BPMpanies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. Thepany has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. Thepany's senior leaders contribute widely to industry forums as BPM strategists. Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.